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Adobe Reader Error 10:10 (IE 11)

New Here ,
Jun 10, 2021 Jun 10, 2021

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Hello.

 

I have about 250 machines on our domain and starting a few days ago, my users cannot open a PDF within Internet Explorer. Trying to do so gives the following: 

 

"There is a problem with Adobe Reader. If it is running, please exit and try again. (10:10)"

 

Of course manually killing any Adobe process does not work. I have tried disabling enhanced security as well as Protected Mode at Startup, which has corrected these errors in the past. However, my only solution for now has been to disable the Adobe Reader add-on for Inter Explorer 11. When this is disabled, it prompts the user to either open or save the document, which works fine. 

 

However, the PDF should be able to open in the browser as it's expected. I'm hoping someone can offer some insight because I have tried every solution Google has brought me to. 

 

Thanks, in advance.

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correct answers 3 Correct answers

Adobe Employee , Jun 23, 2021 Jun 23, 2021
Hi All! Thanks for your time and for your cooperation on this. Hope you all are doing well. The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...  Download the setup, run it, reboot the machine (if possible) and check the app functionality.  To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021...

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Adobe Employee , Jun 23, 2021 Jun 23, 2021
Hi All, Sorry for the inconvenience caused. We have released an update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue. Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone  Let us know how it goes. Thanks, Meenakshi

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Adobe Employee , Sep 15, 2021 Sep 15, 2021
Hi, Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue. Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible. To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available! Let us know how it goes. Regards, An...

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replies 118 Replies 118
New Here ,
Jun 16, 2021 Jun 16, 2021

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The new DLL worked. When can we expect a General Release via Update channel?

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Hello,

 

We have also have this problem on a our Terminalservers.

 

Would also like to have the new dlls

 

thanks

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Hello Meenakshi,

 

Could you send me the .dll file to resolve this issue?

 

Thanks in advance.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Hi,

 

Experiencing the same issue; can you please send the new dll and steps to install.

 

Regards

Costa

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Have several customers experiencing this issue.  Can I get the email as well, please?

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Hi,

Our users are experiencing the same issue, can you please send this new .dll with guide.

Regards

 

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Hello Meenakshi,
I am experiencing the same error over a hundreds computer.

Could you send me a file?

Thanks,
Daniel.

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello, I have a same issue... Could you send the email about this issue?

Thanks,

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Hello MeenakshiNegi, I have placed a ticket in with Adobe and would like to get this DLL as well to try. Are you able to send this to me so I can test this in our enviroment to see if this works for us? We are showing the same symptoms as stated that the OP has stated.

 

I would appreciate this as we need a fix for deployment.

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New Here ,
Jun 16, 2021 Jun 16, 2021

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This needs to be fixed permanently, not secretly providing a fix only for those who post on this thread.  What is the workaround?  Please escalate this to development for a permanent solution.

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi Guys,

we need the new dll file please.

We have the same problem!

Many thanks

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hi All,

 

Sorry for the trouble caused.

 

The files that we are sharing over email are for testing purposes only. We cannot share those publicly for now as those DLL needs to go for certification. The team is working on the fix and we will share an update soon.

 

If you would like to test, we can share those with you over email.

 

We appreciate your patience.

 

Thanks,

Meenakshi

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Meenakshi,

 

May I have the new DLL file as well please? Same problem.

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi

Could I have it too plz ?

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Same problem here...can I have the test dll too please?

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Can I have the DLL file as well please?

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Can you email me the .dll file too?

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Hello

my email is tonatiuh_c@hotmail.com

Thanks

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Could you please send the test dll fix my way as well. We have users with both Adobe reader and Pro who are expeirencing this issue. While we've tried to download the newer version of the software and reset their browser, its only worked for one user so far out of the handful we have.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Hi MeenakshiNegi,

 

Please send me the DLL via email for testing. 

 

Thank you,

Victor

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hello i need also these dlls please 

[Personal information removed by the moderator] 

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hi All,

 

We have sent the email to those who have requested to share the test files. Please check your inbox.

Please let us know over email if that works for you.

 

 

Thanks,

Meenakshi

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Hello Meenakshi,

 

Please send me the test files.  We have around 10000+ users with 10:10 error.  Thanks.

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Can you please email the test dll to me as well?  We have several hundred employees experiencing this issue and are having to jump through some hoops just to do business because of it.  Thank you!

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New Here ,
Jun 16, 2021 Jun 16, 2021

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I need this file as well.

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