Adobe Reader Error

[arthur_7630]

I use an old work Dell Desktop (64 bit OS) so I can continue to access years of PDF documents.  I had a version of Adobe Reader which worked fine until 9/17/24 when an updated version was pushed out and all of a sudden I could not open any PDF documents. 

I am using Windows 7 Professional  Service Pack 1  6.1.7601 Build 7601

At the recommendation of an Adobe chat agent (Aki) I uninstalled the updated version of Adobe Reader and downloaded the 32 bit version (since I am using Windows 7)

Help!  It is not working

The message I get is:

AcroRD32.exe – Entry Point Not Found

The procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll

Acrobat Failed to Load Its Core DLL

Can you please provide me with the information I need to get it working so I can access my PDF documents?

Thanks-

Arthur

[Dev_Dani]

Would you be so kind as to share the download link with us?

[david_3392]

Here's the link to the website download:  https://www.filehorse.com/download-adobe-acrobat-reader-dc/3679/

Make sure you download the "Adobe Reader 9.0" file.  Click the Green 'Free Download' button.  The file is dated: January 21st, 2009.

[Tariq Dar]

Hi all, 

Please don't install this version of Acrobat on your machines and that too be the installer from a third-party link. Adobe doesn't provide any support for Reader 9.0. We don't provide any kind of support or update for this product version. It has long been declared End of Life and End of Support Product. 

~Tariq

[arizona_Jones]

Thanks, then give people an answer to fix this mess

[SmilesHM]

Thank You very much Dear David. It worked. 

[pedro_9147]

I am no computer expert.  But I tried a suggestion I found while searching for solutions, and it solved my problem.  Go to Microsoft Update Catalog for Wndows 7.  In search box type "KB3080149".  There is a version of this update for x64 as well.  Download update and run it.  The computer needs to be restarted for update to take effect.  Try opening Adobe and see if it works.  It worked for me.

[tom_6951]

Thanks for posting, but this didn't work for me (says not for my computer), but another update as posted by David above worked (kb4474419,).

[tom_6951]

Oops, It was posted by Sunflower.

[ToniCavallo]

kb4474419 worked for me

[Tariq Dar]

Hi all 

We are live with the October interim release, which has the fix for this issue.
Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC

Requesting all to update your applications with the latest update. To check for the latest updates, launch the App > “Help -> Check for updates.”

In case, if you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will help us diagnose and fix the problem more effectively.

Thank you for your patience and understanding as we work to make things right.

~Tariq.

Tagged: @arthur_7630 @ToniCavallo @VNcoconutcoffee @Giorgia27409528ykav @dodo_0798 @legs_7936 

[doug_1920]

Tariq, how do I do this update to my Windows 7?

I have uninstalled and reinstalled Adobe but it is still looking for this ADVAPI32 DLL.

I downloaded the KB3080149 MSU file, doubled clicked, but Windows can't open the file.

Please help...Doug

[Tariq Dar]

Hi @doug_1920, 

There are a couple of ways to do it. Launch Reader > Help > Check for updates. Follow the on-screen instructions and that should be it. If that doesn't work. 
You can try this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC download the latest patch for Reader available, once downloaded try installing installing by double clicking on the downloaded file. 

Let us know if that works.

~Tariq

[doug_1920]

I downloaded the 64 bit MSP and it automatically ran, but Windows could not find the program to open it.

[Tariq Dar]

@doug_1920 You may try downloading the 32-bit installer and try again. 

[doug_1920]

So I found the Windows installer 5.0 on my system (32-bit) and using the Command line as the admin, I tried to do the patch.  It opened the patch and ran just fine, but the dialog said "The upgrade patch could not be installed because the program to be upgraded may be missing or incorrect version..."  I even copied the patch to C:\ root, but still the same result.  I have also uninstalled and reinstalled the reader, but to no avail...

[loyal_day3407]

I have the same problem and managed to solve it.

what i did was to install the following (which are available on microsoft website)

1. windows 7 SP1    

2. kb3080149 updates.

garkalulu

[paula_9716]

Thank you, Tariq Dar!

I was struggling for 2 weeks to find a solution and found this post. It worked perfectly. I installed the Windows 7 version of Acrobat Reader and then applied AcroRdrDCUpd2400320180.msp It worked perfectly!. Thank you!

[Tariq Dar]

Thanks for the confirmation, @paula_9716!

I am glad it worked for you. Please feel free to reach out if you have any questions.

~Tariq  

[ganapathi_5277]

I applied the patch (link given in the pinned reply) and got the same issue solved now.  Thank you.