Adobe Reader has stopped working

Looking through the logs today and now I see a new error:

Faulting application name: AcroCEF.exe, version: 24.2.20736.0, time stamp: 0x66363e51
Faulting module name: libcef.dll, version: 112.5.0.0, time stamp: 0x631bae2d
Exception code: 0xc0000005
Fault offset: 0x00000000012c8289
Faulting process id: 0xb010
Faulting application start time: 0x01daa09389a69390
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_1\AcroCEF.exe
Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\acrocef_1\libcef.dll
Report Id: fd07eb30-cab6-48dc-8583-3fa20033c68a
Faulting package full name:
Faulting package-relative application ID:

a recent optional update to Adobe Reader has just came out on May 5 - version 24.002.20736.
download & test this new update from here as to whether or not the crashing problem is fixed with this update.

Probable you all found this allready:

The work a round on here worked for us. Solved: Re: after closing adobe reader comes "Not Respond... - Adobe Community - 14560640

It is a manual solution for who is using adobe reader on the RDS servers:

The problem is the ad on the left  and I had also a problem with the wizard that was not finished.

It takes some time to load the ad and when I tried to close adobe before it was loaded there is a crash.

When I wait till it is visible adobe reader works fine.

To solve this go to Menu and click on Disable new Acrobat Reader.  It was fixed for me.

If there is an option to set this as default for all the RDS users that would be nice.

Bump! Glad I'm not alone! 

Event Viewer:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-04-26T16:53:41.4725380Z" />
<EventRecordID>22455</EventRecordID>
<Correlation />
<Execution ProcessID="26456" ThreadID="21332" />
<Channel>Application</Channel>
<Computer>X</Computer>
<Security UserID="S-1-12-1-X" />
</System>
- <EventData>
<Data Name="AppName">Acrobat.exe</Data>
<Data Name="AppVersion">24.2.20687.0</Data>
<Data Name="AppTimeStamp">66172090</Data>
<Data Name="ModuleName">Acrobat.dll</Data>
<Data Name="ModuleVersion">24.2.20687.0</Data>
<Data Name="ModuleTimeStamp">6617208a</Data>
<Data Name="ExceptionCode">c000041d</Data>
<Data Name="FaultingOffset">00000000008fd107</Data>
<Data Name="ProcessId">0x5fac</Data>
<Data Name="ProcessCreationTime">0x1da97fa47940aac</Data>
<Data Name="AppPath">C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>
<Data Name="ModulePath">C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll</Data>
<Data Name="IntegratorReportId">d666fd47-10b0-4070-aa18-a0d0fa081aa6</Data>
<Data Name="PackageFullName" />
<Data Name="PackageRelativeAppId" />
</EventData>
</Event>

For further context on this issue.

What does not work:

Reinstalling Adobe to an older

Reinstalling Adobe to a new version

Making changes to the registry

Same issue as
https://community.adobe.com/t5/acrobat-reader-discussions/after-closing-adobe-reader-comes-quot-not-responding-quot/td-p/14560640

Cause:
The issue is related to the box "Free 7-day trial" at bottom-left corner. If waiting long enough for the box to prompt out, reader should not be crashed. If closing reader before it prompt, reader will crash.
Adding the key bDontShowMsgWhenViewingDoc=0 in registry will not help fixing the issue. Thus, it is something backend related to that box caused the issue.
This issue only happen in 24.002.20687, rolling back to 24.001.20643 and adding bUpdater=0 in registry can be one of the temporary solutions

Workaround to solve issue without rolling back to previous version of Adobe Reader:
After opening Adobe Reader
Press "Menu"->"Disable new Acrobat"
After Adobe Reader restarted, the issue should be solved.
But this setting does not apply to all users in the same PC, you need to set it if another new user login to the same PC.

If you want to change back the UI some days later (after Adobe fixed the bug)
You can find "Enable new Acrobat Reader" in "View"

Hi All,

Thank you for reaching out.

We are trying to get this checked. Could you please share the process dumps so we can share them with the team for investigation? You may collect the process dumps using the steps suggested here: https://adobe.ly/3xSl7OA.

Thanks,

Meenakshi

Подтверждаю проблему.

We are struggling with the same problem here. We operate 10 RDS servers and distribute the applications via Citrix. For some time now, users have been reporting crashes when closing PDF documents. Does anyone have an idea? Latest Adobe version and Windows Server 2016

I just wanted to bump this, so that hopefully someone from Adobe can assist or at least bring this to the development teams attention. Thanks for the reddit post!