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Up314943823jvf
Participant
August 4, 2023
Question

Adobe Reader not able to copy paste after new update 2023.003.20244

  • August 4, 2023
  • 5 replies
  • 18175 views

Like refered to on the subject, I can´t copy and paste from the pdf to another app anymore.

The pdf is not locked, Copy content is allowed, it is not scaned text...

Tried with pdfs used in the past which previously worked, but now doesn't.

Is this a bug that is going to get fixed.... or is it to have us buy the paid version ?

 

    This topic has been closed for replies.

    5 replies

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    October 11, 2024

    [MOVED TO THE ACROBAT READER DISCUSSIONS]

    Acrobate du PDF, InDesigner et Photoshopographe
    T
    tobyw82378107
    Participant
    September 8, 2024

    everytime i copy and paste text, Once i paste it give me randome text like 4B􀀓HE􀀃RIN􀀃􀀘IK􀀃􀀓􀀎􀀎CHA􀀃􀀘NH􀀎L􀀃MI􀀃RINK􀀃􀀓􀀑􀀑INHM􀀔

    Really anoying

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 10, 2024

    Hi @tobyw82378107,

     

    Hope you are doing well. Sorry for your experience with Acrobat!

     

    Do you see this with every PDF file that you work with? This looks strange and shouldn't be happening.

    Are you on the latest version of Acrobat (ver. 2024.003.20054)? Please check by going to Menu-> Help-> Check for Updates.

     

    If you experience the issue with the latest version, please share a screen recording of the event along with a sample PDF file where you expeirence the issue over a private message for better understanding and assistance.

    [To send a private message, click on my profile name followed by the blue "Send Message" button on the next page]

     

    Look forward to hearing from you.


    -Souvik

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 11, 2024

    Hello Everyone, 

     

    We are live with the next release(2024.003.20112).

     

    Please update the app to the latest version and let us know if the issue is fixed.

     

    Thanks,

    Souvik

    O
    OMGTASH
    Participant
    August 9, 2024

    I just upgraded my Adobe and tried the steps listed above and it's still not working 😞 

    J
    John-Paul5F8F
    Participant
    October 20, 2023

    I have the same issue, also cant change the text box colour anymore.......great update.

      AkanchhaS8194121
      AkanchhaS8194121
      Legend
      August 4, 2023

      Hi @Up314943823jvf 

       

      Thanks for reporting this to us. 

      Since it's a newer version, we assume you are already on the New UI. Since your document is not scanned and it worked with the same file before, we would like you to try a couple of steps given below-

      1- Open Acrobat>Preferences (Ctrl+K)>Security (Enhanced)>disable "Protected Mode at Start-up," "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. [Windows only]

      Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

      2-  Please share any files with us that are causing trouble here. We want to test the same at our end. 

       

       

      Thanks,

      Akanchha

       

        U
        Up314943823jvfAuthor
        Participant
        August 8, 2023

        Hi,

         

        Thanks for your reply and apologies for my late reply.

        Making the indicated changes in the settings, at first, made no difference...

        But after reseting them... it now lets me copy.

        Note that it is not working like before.

        Now when I copy text to an email, it creates the border like if I were copying the excel cell.

        It might be because the pdfs I work with are created from excel files....

        But still... this did not happen before.

        Anyway... at least now I can copy and paste.

        Hope this gets resolved on a new update.

        Thanks for the help.

         

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