Inspiring

Answered

Adobe Reader quit unexpectedly

Forum|Forum|2 years ago
September 17, 2023
53 replies
196070 views

I kept getting this problem with my Adobe Acrobat reader. I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help!

<title altered for clarity-kglad>

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Correct answer DSteeleman

Thank you Amal, The AcrobatDCx64Upd2300820555.msp update seems to have fixed the issue.

D. Steele

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default12ij8q25bcp0

New Participant

I uninstalled Acrobat, used the Adobe Cleaner Tool and then installed the 32-bit Adobe Acrobat from: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

That seemed to get rid of the error. Maybe it's not ideal, but everyone is going crazy with the error, I had to implement something.

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Rayacom5CEB

New Participant

I am experiencing the same issue. I also work with lots. Pdfs and require the thumbnail preview. I am posting to keep an eye on this!

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Fred325198888kqs

Participating Frequently

I am having the same problem. IT department uninstalled and reinstalled Acrobat and the problem resurfaced. As others have mentioned, the cause of the problem is activating "Enable PDF thumbnail previews in Windows Explorer." I cannot disable this feature because I work with a lot of PDF files, so previewing is important for efficiency. Keeping an eye on this thread for a fix. thank you.

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BriGuyOSC

Inspiring

You can still preview PDFs in Windows Explorer without that check box checked. I just turned it off on my end yesterday and the error hasn't resurfaced. (I only turned that on hoping that it would fix the "up" arrow in the preview pane not working; it didn't.)

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Fred325198888kqs

Participating Frequently

Unchecking it will not remove the thumbnails for existing documents but it will not generate thumbnails for new PDF documents (at least for me).

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BriGuyOSC

Inspiring

I'm here after searching Google for this same issue. Just started happening recently after enabling the checkbox to "Enable PDF thumbnail previews in Windows Explorer," to see if that would fix the issue with the "up" arrow not working in the Windows preview pane. It did not.

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PierreMrsFr

Participating Frequently

Same issue for me, since weeks on several computers... 😤
W11 x64
Hope any update will fix that.

Meenakshi Negi

Community Manager

Hi All,

If the troubleshooting steps suggested do not help, it would be helpful if you could share the crash logs for further investigation. You may collect the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Thanks,

Meenakshi

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FuzzyJohn

Known Participant

Incidentally, all day Friday, Sept. 21, I got no errors. The setting to generate thumbnails in Windows Explorer was turned on.

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FuzzyJohn

Known Participant

Saturday, Sept. 22, I've been using my computer for several hours now and no error. Usually by now I would have had it come up about 8-10 times.

Makes me wonder if the problem was somewhere back home, at Adobe and it got quietly fixed.

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SvenBH

New Participant

The problem i srelated to having Microsoft Edge open. If I close edge, the issue does not appear when I open PDFs until I open Edge again.

I guess the crash is with PDF and Edge

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matuko

Participating Frequently

I don't have or use Edge.. it's happening with Chrome, too.

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SvenBH

New Participant

Got same problem since 7-10 days. I use PDFs >50 times per day

kglad

Adobe Expert

one of the first things to try with all adobe apps that have unexpected behavior is to reset the app's preferences. the easiest way to do that is:

uninstall the problematic app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

dasar

Participating Frequently

did already a new install after cleanup with AdobeAcroCleaner_DC2021 - no luck, still the same issue

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Cstew2019

Known Participant

I have also noticed if Windows Explorer is generating PDF thumbnails, and even if I open a PDF from Outlook for example, it will still crash, if Explorer is currently generating thumbnails... if Explorer isn generating, but open, then often will not get the error so I belive its related to the process that generates the thumbnails., if that is idle, error doesn't seem prevelant.