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eddie_77
Inspiring
September 17, 2023
Answered

Adobe Reader quit unexpectedly

  • September 17, 2023
  • 53 replies
  • 196070 views

I kept getting this problem with my Adobe Acrobat reader.  I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help! 

 

<title altered for clarity-kglad>

    This topic has been closed for replies.
    Correct answer DSteeleman

    Thank you Amal, The AcrobatDCx64Upd2300820555.msp update seems to have fixed the issue.

    D. Steele

    53 replies

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    F
    FuzzyJohn
    Known Participant
    October 19, 2023

    For whatever it's worth, a new update was released today for Adobe Reader DC. Other Adobe Acrobat products may have this update as well.

    This update brought the version of my Adobe Reader DC 64-bit to 2023.006.20360.

    Immediately after the update I went back into the Registry Editor and set the 'bDisableSuggestWorkaroundsAtLaunch' value to 0 (zero). This is the same as deleting it. So far the "Acrobat quit unexpectedly" message has not shown up.

    I'll keep an eye on it.

    Here are the details for the 23.006.20360 Optional update, Oct 17, 2023 update or hotfix. Nothing specific about the problem we've been having.

      F
      FuzzyJohn
      Known Participant
      October 20, 2023

      Unfortunately after a computer shutdown and restart the error is back. I got the error after saving a PDF file to which I added a comment and closing Adobe Acrobat Reader.

      I will set the 'bDisableSuggestWorkaroundsAtLaunch' value back to 1.

        A
        andus.andre
        New Participant
        October 22, 2023

        Eureka! It has nothing to do with windows, or even with Adobe. It's your brwoser extension, in my case Chrome with the Acrobat extension. I have just had a corrupted Chrome profiles and had to uninstall and reinstall Chrome and redo each of my many work based profiles. In EACH case on syncing I sopecifically REMOVED the extension. That annoying popup no longer affects me on my main PC. I have not yet reinstalled the extension from scratch. Dare I? My other PC and laptop still have the issue, with the same non corrupted profiles. Remove the Acrobat extension.

          S
          stuartw53760648
          New Participant
          October 19, 2023

          Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.

           

          This worked for me.

          P
          PierreMrsFr
          Participating Frequently
          October 19, 2023

          For many of us, this tips has also worked ... few hours, then the message come back.

          A
          Adobe Employee
          Aakash Deep
          Adobe Employee
          October 18, 2023

          Hi everyone,

          Thanks for reaching out to us!

          Could you please perform the following workaround which is to set 'bDisableSuggestWorkaroundsAtLaunch' in Registry editor at 'Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AVGeneral\CrashDataAtLaunch' to 1 and let us know if you're facing this issue again?

            G_Man
            G_Man
            Inspiring
            October 18, 2023

            Let me understand this fully: You're asking everyine to edit their Windows Registry to deal with this issue? 

              kglad
              kglad
              Braniac
              October 18, 2023

              @G_Man 

               

              if you're not comfortable editing your registry, don't.

                F
                fna-00
                New Participant
                October 18, 2023

                We might all upvote bugreport on uservoice? - This might get more attention from adobe...
                https://acrobat.uservoice.com/forums/926812-acrobat-reader-for-windows-and-mac/suggestions/47349449-bug-acrobat-quit-unexpectedly-message

                kglad
                kglad
                Braniac
                October 18, 2023

                @fna-00 and others, yes. upvoting is a good idea.

                G_Man
                G_Man
                Inspiring
                October 17, 2023

                Yes me too, get this irritating pop up 50 times a day. WHEN are adobe going to address this?? Been an issue since Sep 2023. 

                  K
                  Kraft24
                  New Participant
                  October 12, 2023

                  Thumbnail Preview is disabled but it didn't solve the problem. Seems like the issue appears depending on the amount of opened pdf

                    F
                    FuzzyJohn
                    Known Participant
                    October 14, 2023
                    quote

                    Thumbnail Preview is disabled but it didn't solve the problem. Seems like the issue appears depending on the amount of opened pdf


                    By @Kraft24

                    Also @Mosabbir ...

                    That is not my experience. I had the "Enable PDF thumbnails preview in Windows Explorer" unchecked (in Adobe Reader DC Preferences) for over a week and I got no errors. Minutes after enabling that option the errors returned.

                    In addition, for me, the error has nothing to do with "the amount of opened pdf". I start my computer, log in and just wait... do nothing, and usually within 5 minutes or less the error pops up.

                    Terrence Cain
                    Terrence Cain
                    New Participant
                    October 14, 2023

                    Is Adobe is aware of this problem, and if so, has the company said anything about pushing out a fix?

                    M
                    Mosabbir
                    New Participant
                    October 8, 2023

                    I have been having the same problem for the last 15 days. Still no solution! What is Adobe support doing!? 

                      R
                      Raß32559924hpe2
                      New Participant
                      October 9, 2023

                      There is no solution but you can disable the Thumbnail Preview and the message will dissapear.

                      M
                      Mosabbir
                      New Participant
                      October 13, 2023

                      Disabling Thumbnail Preview does not solve the problem! And it's getting more annoying day by day!

                        kmoodysoh
                        kmoodysoh
                        Participating Frequently
                        October 5, 2023

                        This has been bugging me for a couple weeks now and I think I finally got it to stop. Disabling Explorer thumbnails was out of the question for me, so I was resigned to just deal with ther error. Decided to try one last thing...

                        In the preferences under the General section, I changed the "Touch Mode" to never and then I changed the "Scale for screen resolution (restart required):" to No Scaling.

                         

                        I'm not sure which of these two settings fixed it, but it has not triggered the error box when opening a PDF since enabling these settings.

                          M
                          matuko
                          Participating Frequently
                          October 5, 2023

                          I tried it and it appears to have worked!! How did you arrive at that solution?

                            kmoodysoh
                            kmoodysoh
                            Participating Frequently
                            October 5, 2023

                            A while back, touch mode got enabled on my Illustrator install and I could not get used to it. Noticed that this setting was set to Auto in Acrobat and figured it couldn't hurt to just disable it completely. Then I noticed the scaling option and disabled that too.

                            Just a happy accident, really. I frequently have to open several PDFs at a time, so having to close several of these boxes every time was getting really old.

                             

                            I just tested the settings, it looks like it's just the Scaling setting that's causing this. I changed touch mode back to auto-detect and left the scaling to No Scaling and everything is still working correctly.

                             

                            Just to add. I had tried everything listed here with no change. I even uninstalled all of my Adobe products, ran the cleaner, rebooted, and reinstalled Acbrobat fresh by itself with default settings. As soon as I enabled thumbnails and double clicked a PDF... error box. Such a strange bug.

                              P
                              PierreMrsFr
                              Participating Frequently
                              October 5, 2023

                              Finally I succeed to get a dump file, with this method
                              https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html
                              But once again, I'm not sure that Adobe will learn anything beacause there is NO CRASH, NO FREEZE.

                              Ok, so now, where do I need to send this 116Mb file ?!

                              G
                              Garrett30594161o1sm
                              New Participant
                              October 4, 2023

                              Having the same issue on two machines we have. The Preview checkbox was already unselected, yet they still have these pop ups happening.

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