Adobe Reader quit unexpectedly

[eddie_77]

I kept getting this problem with my Adobe Acrobat reader.  I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help! 

<title altered for clarity-kglad>

[dasar]

same issue with me since sept 2023 update

[dgkney]

I am having the same issue despite trying most of the suggested fixes. I haven't tried turning off thumbnail view for PDFs yet, though, so I'll give it a shot. If that's the only fix, that would be quite annoying, as I find them a convenient way to preview the correct PDF. '

This is also since the most recent update (up to date as of September 26, 2023).

Last night I was editing in Premiere when the Acrobat error popped up. Not 100% sure if this is related, but Premiere crashed shortly after that. Sure, I was able to recover (yay for frequent saves and recovery mode!!). But still, VERY annoying!

[njlmatos]

I'm also getting this error after 09/23 windows updates, when thumbnails option are enable.

[default294946232zk6mz]

how to deactivate thumbnails?

[default294946232zk6mz]

https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-quit-unexpectedly/m-p/14118707#M10...

[Cstew2019]

I have also noticed if Windows Explorer is generating PDF thumbnails, and even if I open a PDF from Outlook for example, it will still crash, if Explorer is currently generating thumbnails... if Explorer isn generating, but open, then often will not get the error so I belive its related to the process that generates the thumbnails., if that is idle, error doesn't seem prevelant. 

[Ahmed5D99]

I have also same error Any someone resolved 

[SvenBH]

Got same problem since 7-10 days. I use PDFs  >50 times per day 

[kglad]

one of the first things to try with all adobe apps that have unexpected behavior is to reset the app's preferences.  the easiest way to do that is:

uninstall the problematic app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

[dasar]

did already a new install after cleanup with AdobeAcroCleaner_DC2021 - no luck, still the same issue

[SvenBH]

The problem i srelated to having Microsoft Edge open. If I close edge, the issue does not appear when I open PDFs until I open Edge again.

I guess the crash is with PDF and Edge

[matuko]

I don't have or use Edge.. it's happening with Chrome, too.

[Meenakshi Negi]

Hi All,

If the troubleshooting steps suggested do not help, it would be helpful if you could share the crash logs for further investigation. You may collect the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

Thanks,

Meenakshi

[FuzzyJohn]

Hi Meenakshi,

Don't know if you saw my earlier post about the CrashDumps. Even though the error came up the CrashDumps folder and logs were not created. Not even when getting the error after a restart.

Was anybody else successful withe CrashDumps generation steps?

[FuzzyJohn]

Incidentally, all day Friday, Sept. 21, I got no errors. The setting to generate thumbnails in Windows Explorer was turned on.

[FuzzyJohn]

Saturday, Sept. 22, I've been using my computer for several hours now and no error. Usually by now I would have had it come up about 8-10 times.

Makes me wonder if the problem was somewhere back home, at Adobe and it got quietly fixed.

[Venetia1]

I am still getting today 9/22/23 😞

[FuzzyJohn]

Unfortunatelly that didn't last. Still have the problem.

[PierreMrsFr]

Same issue for me, since weeks on several computers... 😤
W11 x64
Hope any update will fix that.

[BriGuyOSC]

I'm here after searching Google for this same issue. Just started happening recently after enabling the checkbox to "Enable PDF thumbnail previews in Windows Explorer," to see if that would fix the issue with the "up" arrow not working in the Windows preview pane. It did not.

[Fred325198888kqs]

I am having the same problem.  IT department uninstalled and reinstalled Acrobat and the problem resurfaced.  As others have mentioned, the cause of the problem is activating "Enable PDF thumbnail previews in Windows Explorer."  I cannot disable this feature because I work with a lot of PDF files, so previewing is important for efficiency.  Keeping an eye on this thread for a fix.  thank you.

[BriGuyOSC]

You can still preview PDFs in Windows Explorer without that check box checked. I just turned it off on my end yesterday and the error hasn't resurfaced. (I only turned that on hoping that it would fix the "up" arrow in the preview pane not working; it didn't.)

[Fred325198888kqs]

Unchecking it will not remove the thumbnails for existing documents but it will not generate thumbnails for new PDF documents (at least for me).

[Rayacom5CEB]

I am experiencing the same issue. I also work with lots. Pdfs and require the thumbnail preview. I am posting to keep an eye on this!

[default12ij8q25bcp0]

I uninstalled Acrobat, used the Adobe Cleaner Tool and then installed the 32-bit Adobe Acrobat from: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

That seemed to get rid of the error.  Maybe it's not ideal, but everyone is going crazy with the error, I had to implement something.