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Adobe Reader quit unexpectedly

Explorer ,
Sep 17, 2023 Sep 17, 2023

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I kept getting this problem with my Adobe Acrobat reader.  I tried to repair and even reinstall but it keeps coming up. Not sure if it has anything to do with recent Windows updates. I am using Windows 10 64bit.

Help! 

 

<title altered for clarity-kglad>

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Crash or freeze , View PDF

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correct answers 3 Correct answers

Community Beginner , Feb 13, 2024 Feb 13, 2024

Just to chime in (hello everyone by the way!):

 

I have also been seeing it - Acrobat Reader DC x64 - on two different machines, and along the same timelines as this thread:

 

1. Personal (home) PC with Windows 10 (home)

2. Old work laptop (Surface) with Windows 10 (corporate)

 

Two above machines had had all updates/upgrades in place, latest version of Adobe Reader DC x64 installed etc.

 

Registry trick worked on my work laptop, had not deployed it on home PC as I was awaiting proper fix.

 

Interestingly,

...

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Adobe Employee , Feb 28, 2024 Feb 28, 2024

Hi there,

 

The new version 23.08.20555 of Acrobat is now available addressing the fix for the issue.

 

Please update the application from the help menu > check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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New Here , Mar 01, 2024 Mar 01, 2024

Thank you Amal, The AcrobatDCx64Upd2300820555.msp update seems to have fixed the issue.

D. Steele

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replies 266 Replies 266
Community Beginner ,
Oct 23, 2023 Oct 23, 2023

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I don't have the extension, and it's still happening...

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Explorer ,
Oct 23, 2023 Oct 23, 2023

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I think this might have worked for me - removed the extension from Chrome. Thanks. 

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New Here ,
Oct 24, 2023 Oct 24, 2023

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Did you seriously just say "Eureka"?

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Participant ,
Oct 24, 2023 Oct 24, 2023

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I thought it was Hey Presto or Ali Kazam, lol.

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Community Beginner ,
Oct 22, 2023 Oct 22, 2023

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Adobe was not only throwing tons of error messages but also making my laptop freeze from time to time. Horrible situation!!

So, I just removed Acrobat from the default program for PDF for the time being!! And it's all peaceful now!! Until Adobe publishes a concrete solution, I will continue not using Adobe for PDF. Thanks.

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Explorer ,
Oct 23, 2023 Oct 23, 2023

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I am getting the same issue. Woindows 11, 64 bit. 
Acrobat just seems so clunky.

As well as getting the 'quit unexpectedly' pop up, it also freezes for about 10 seconds after launcing and opening a pdf . Every time. 

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New Here ,
Oct 23, 2023 Oct 23, 2023

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This is a continuing error.  And if it were just one computer, we'd say, "Our fault".  It is not.  In a system with 10s of Adobe installations, and I have not checked them all, let us say "MANY" folks have this problem.  Please do not provide a solution that involves turning of features that previously worked, that involve uninstalling on every computer, or otherwise assume user error. 

Adobe, oneyour mandatory, install-me-now-or-else-the-world-ends-and-reboot-immediately updates (to which security IT says, "YES, YOU HAVE TOO!"  created the problem.  Please figure it our and correct.  Thank you.

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New Here ,
Oct 23, 2023 Oct 23, 2023

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I concur with your statement. When you pay for a product you should have a product that works. In my case I get this message everytime I open a pdf document. It opens it but also create the message which is not quite true in it's wording as it hasn't quit.

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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@Mandelko 

 

adobe reader is free.

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New Here ,
Oct 29, 2023 Oct 29, 2023

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Hi



Yes Adobe reader is free but Adobe Acrobat DC Pro is not and I need more
functions than just a reader.



Thank you

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Community Expert ,
Oct 29, 2023 Oct 29, 2023

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@Mandelko 

 

you're posting in the reader, not acrobat pro forum.

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Community Beginner ,
Oct 24, 2023 Oct 24, 2023

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Last night it got worse for me. Adobe refused to open, and when I tried to uninstall it I got like 10 dialog boxes telling me there were errors. I also tried to repair it, which allowed me to open it but then the "Learn More" dialog box came back.

 

Are there no admins who read this?? We're just talking to each other! It's ridiculous.

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Participant ,
Oct 24, 2023 Oct 24, 2023

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It does seem we are just complaining to each other.

The response from Adobe is deplorable and non-existent. 

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Community Expert ,
Oct 24, 2023 Oct 24, 2023

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this is a user forum.

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Contributor ,
Oct 26, 2023 Oct 26, 2023

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My educated guess is that there is no crash. This sounds like a bug in the program which pops the error message. I have not seen any signs of impairment after the message pops up even several times. Adobe Reader DC does not quit. Normally, if a module used by a program crashes, you would see some loss of functionality, at least temporary. That doesn't seem to be the case here.

The 'bDisableSuggestWorkaroundsAtLaunch' registry value is just a mask to prevent the popup message from displaying. Actually it may hide this message from view in legitimate instances, so I do not consider it as a solution. It is rather a "band-aid", which I use for now instead of turning off the thumbnail previews in Windows Explorer. After an Adobe update it, is easy to set this registry value to 0 and check if the "annoyance" still exists. If so, I'll set it back to 1 and wait again. 

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Explorer ,
Oct 26, 2023 Oct 26, 2023

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So true. I'm exactly sharing this position. 👍

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Explorer ,
Oct 26, 2023 Oct 26, 2023

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Contributor ,
Oct 26, 2023 Oct 26, 2023

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quote

Other topic, same issue : https://community.adobe.com/t5/acrobat-discussions/annoying-pop-up-quit-error-message-when-opening-f...

 


By @PierreMrsFr

I saw that earlier today and I am currently in the process of testing it (the modified version of Solution #3). So far no error message has not popped up.

If that solution works, it will be a viable fix for the problem. Since you are simply turning off a setting and after a restart you are turning it back on, no change in the program's function took place. Something like this can fix a registry value's data.

Crossing Fingers.png

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Contributor ,
Oct 26, 2023 Oct 26, 2023

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After about 8 hours with latest solution, I'll go on a limb and say that IT IS WORKING!

The solution can be found in Solved: Re: Annoying pop-up quit error message when openin... - Adobe Community - 14099260, posted by @jaynixx:

quote
I used a modified version of solution #3 from https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html - my preferences already had protected view turned off so I disabled Protected Mode at startup, quit the program & restarted then enabled the mode again (while leaving Protected View turned Off) and restarted once more. I haven't had the pop-up message again since then.
By @jaynixx

I just want to add here that if you used the 'bDisableSuggestWorkaroundsAtLaunch' value in the registry, either delete it or set it's data to 0 (zero).

It seems like toggling the "Enable Protected Mode at startup" OFF and back ON could fix an Adobe setting which might have gotten corrupted somehow.

I have more than 8 hours of running without that pesky error popup.

Thanks @jaynixx !

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Contributor ,
Oct 26, 2023 Oct 26, 2023

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quote

After about 8 hours with latest solution, I'll go on a limb and say that IT IS WORKING!

The solution can be found in Solved: Re: Annoying pop-up quit error message when openin... - Adobe Community - 14099260, posted by @jaynixx:

quote
I used a modified version of solution #3 from https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html - my preferences already had protected view turned off so I disabled Protected Mode at startup, quit the program & restarted then enabled the mode again (while leaving Protected View turned Off) and restarted once more. I haven't had the pop-up message again since then.
By @jaynixx

I just want to add here that if you used the 'bDisableSuggestWorkaroundsAtLaunch' value in the registry, either delete it or set it's data to 0 (zero).

It seems like toggling the "Enable Protected Mode at startup" OFF and back ON could fix an Adobe setting which might have gotten corrupted somehow.

I have more than 8 hours of running without that pesky error popup.

Thanks @jaynixx !


By @FuzzyJohn

 

egg on my face.jpg BUMMER !!!

After 14 hours the error popup came back. I started the computer, did a little work in Microsoft Access and then I noticed the error popup grinning at me. Back to setting 'bDisableSuggestWorkaroundsAtLaunch' to 1.

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Explorer ,
Oct 26, 2023 Oct 26, 2023

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For those that do not want to edit the registry, but would like a reliable solution...
Go into the Acrobat/Reader settings and disable the PDF thumbnails.
Go to the Microsoft store app, download and install Microsoft PowerToys - https://apps.microsoft.com/store/detail/XP89DCGQ3K6VLD?ocid=pdpshare
After installing, open the PowerToys settings (double click the taskbar icon), navigate to "File Explorer add-ons" and check the 2 options for Portable Document Format. One option is for the Preview Pane and the other is for Thumbnails icons.
This option will conflict with Adobe's built in thumbnail option, so only use this with Adobe's setting disabled.
One limitation I've seen with PowerToys is that I use Outlook and the PDF attachment preview does not work without the Adobe option. For me, this isn't an issue because I can still double click the attachment and open it regularly.

I hope this helps all my fellow frustrated Acrobat/Reader users!

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Acrobat Reader is a free product but we have a subscription.

Yesterday, I did call Adobe Support at 1-800-685-3570.
They suggest installing the 32-bit version.
Also, we got case number ADB-3167-1747-****.
I'll reply with the results.

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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@WinklerCanvas 

 

you have a subscription to what?

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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I suggest not related to the reason for the bug (Quick print from Outlook 2016).
We have 15 workstations with Acrobat Reader.
On one of them, we have a problem with quick print after September Acrobat Reader updates.

We have subscriptions for Adobe Acrobat Pro, Photoshop, and Illustrator.

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Contributor ,
Nov 02, 2023 Nov 02, 2023

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quote

I suggest not related to the reason for the bug (Quick print from Outlook 2016).
We have 15 workstations with Acrobat Reader.
On one of them, we have a problem with quick print after September Acrobat Reader updates.

We have subscriptions for Adobe Acrobat Pro, Photoshop, and Illustrator.


By @WinklerCanvas

 

Since your problem is different than what this thread is about, you probably stand a better chance if you create a new thread.

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