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Matt5EFE
Participating Frequently
February 16, 2021
Question

Adobe Reader "No Error" warning. Ver. 20.13.20074 onwards. (Lexis Smartforms)

  • February 16, 2021
  • 8 replies
  • 26328 views

Hi,

 

We have an issue amongst our users, whereby when attempting to open legal forms (with smart-form data entry elements), a warning dialog saying "No Error" comes up twice. Then the PDF will not load showing the attached result. We cannot find anything about this online.

 

This only seams to be happening on the latest and the last version (21.001.20135) and previous version (20.13.20074). A full uninstall and roll back to build 20.12.20041 appears to fix the issue, but we are unable to replicate. Also, only happening to around 10 or so users, all using the same draft form.

Please note, at the time of the attached screenshots, all versions were up to date at the time of screenshotting, and all affected machines are currently running on the older version for compatibility across the company.

As an extra note, this only started happening upon the auto update to build 20.13.20074, for around 10 out of 100 users.

 

Thanks in advance,

 

Matt

    This topic has been closed for replies.

    8 replies

    E
    Eric Stricker
    Participant
    November 16, 2024

    Hi,

    Our customer encountered the same issue using Adobe Reader DC 2023.001.20174. We managed to simulate the issue on our own PC using Adobe Reader DC 2024.004.20272 (64 bit)

     

    We have two PDF forms designed using LiveCycle ES4 Designer. Both forms have the same layout and logic, except the language in which the form is shown.

     

    EN version ==> English language only

    MIX version ==> English + Asian language (Simplified Chinese, Traditional Chinese, and Lao)

     

    When loading the EN version in both reader versions we have no issues at all, but when loading the MIX version, we get the “No error” pop-up and a blank page.

     

    We Reader Extended the MIX version using AEM forms server. After this the system pop-up 2 separate error messages

    • <XML Node> Font not found to display this font
    • No error

     

    We installed the Asian font pack and now issues are resolved.

     

    Please resolve the “No error” and display the usual message informing the customer that the Asian font need to be installed to display the form.

     

    Eric

    estricker@modus.sg

    M
    Matt5EFEAuthor
    Participating Frequently
    September 30, 2022

    Hi,

     

    In an update to this issue, I have since found out the below causes the registry entry to change from 0 to 1.

    This was tested on a fresh windows install with a fresh updated copy of Adobe Reader downloaded and installed yesterday.

     

    Open Smartform and make changes.

    Save form to folder.

    Open form to make amendments to the form.

    When saving the form, only "Save As" shows, rather than any standard "Save" option.

    After navigating to the same folder as before, overwrite the original file.

    After closing Adobe Reader, the reg key below changes from 0 to 1.

    HKCU\Software\Adobe\Adobe Acrobat\DC\IPM\b4304509 (DWord)

     

    Unfortunately the document management system we use will technically save all documents as a new copy, in the same directory on the server, but as it thinks its overwriting, will always give this error, hence the regularity of it for us.

     

    Please could you advise if the issue can get patched in the next update?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 4, 2022

    Hi @Matt5EFE 

     

    We are sorry to hear that. Would you mind checking the steps shared in the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/error-message-quot-no-error-quot-when-trying-to-assemble-an-xfa-based-pdf-in-latest-version-of/m-p/11860799#M77178 and see if that works for you. 

     

    Regards

    Amal

    Goodwill IT
    Goodwill IT
    Participant
    March 8, 2024

    What is that fix? That's archived now and unavailable. 

    ab50903766
    ab50903766
    Participating Frequently
    August 4, 2022

    Hi,

     

    This error is still occurring, and will also default the Reg Value back to 1 between closing a PDF file and opening a new one.

     

    Also, if Reader gets an automatic update, the fix will also be reset.

     

    We have found that it affects any fillable PDF that was created using ANY version of Adobe Live Cycle Designer, including legal forms, and even statements and PDF documents sent from Barclays bank and other Banks and Building Societys.

     

    Adobe, please fix this issue permantly rather that just a registry tweak that has to be applied every boot of Adobe Reader or with every file!

    ab50903766
    ab50903766
    Participating Frequently
    February 15, 2022

    Hi,

     

    This is becoming a major issue now, and the fixes already suggested have not fixed the issue.

     

    It has re-occured as of version 20099, and as of yesterday and todays updates, has caused a lot more machines, that were fine on the latest version, to also become troublesome.

     

    We have recreated the issue by using the last version and updating to the latest, or on the latest version, using the "repair installation tool".

     

    In our investigations, it affect fillable PDF's created using Adobe Live Cycle Designer (our version of the document is specificaly version 8.2)

     

    A Lexus smart form is attached for reference. (lrtr1.pdf)

     

    There is also another version of the document on the government website which is a micrsoft word version of the document (which works fine). (TR1.pdf)

     

    Unfortunately due to the quantity of these smart form documents, (around 6 thousand documents) it is not fesiable to re-create them one by one in the word form type.

     

    Surely, Adobe should support documents created in thier own document creation product?

    ab50903766
    ab50903766
    Participating Frequently
    February 15, 2022

    It is Matt5EFE by the way, on our Adobe DC subscription account. I hadn't realised I was logged in with this instead of my one.

    Bhavna Negi
    Adobe Employee
    Bhavna Negi
    Adobe Employee
    February 18, 2021

    @Matt5EFE 

     

    Thank you for reporting the issue. 

    Please share sample PDFs (if possible) so that we can investigate the issue.

     

    -Bhavna

    A
    Al5E2A
    Participant
    February 18, 2021

    Bhavna,

     

    Thank you for looking into this. Attached are 2 forms all of our Windows users are having issues with. The forms work fine on the Mac version of Acrobat, but not the Windows version. I can confirm that both forms worked fine in previous versions of Acrobat on Windows.

    Bhavna Negi
    Adobe Employee
    Bhavna Negi
    Adobe Employee
    February 19, 2021

    Hi @Matt5EFE 

     

    Thank you for sharing the test files. We will continue to investigate and reach you for more details.

     

    Thank you for your patience 

     

    -Bhavna

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 17, 2021

    Hi @Matt5EFE 

     

    Hope you are doing well and sorry for the trouble you had. Please try installing the latest available version of Acrobat Reader 21.001.20138 Optional update, Feb 15, 2021, from the help menu>select check for updates. Reboot the machine and check. 

     

    Let us know if you still get the same error message with the latest version.

     

    Thanks,

    Anand Sri.

    A
    Al5E2A
    Participant
    February 17, 2021

    We are also experiencing the issue. I upgraded to the new version as suggested and the error persists for me. So far I have only seen the issue on the 32-bit Windows version. I recently installed Reader on my Mac (so it's 64-bit) and the same form I cannot open on my Windows machine opens just fine on my Mac.

    M
    Matt5EFEAuthor
    Participating Frequently
    February 18, 2021

    Hi,

     

    Since my last reply, it looks like we are also having this same issue. Even when the 32-bit version is uninstalled, and replaced for 64-bit, the built in upgrader seems to update it back to the 32-bit version.

     

    Unfortunately, as they are legal forms, the creator and distributor Lexis may wish to supply the forms themselves:

    https://community.adobe.com/t5/acrobat-reader/error-message-quot-no-error-quot-when-trying-to-assemble-an-xfa-based-pdf-in-latest-version-of/td-p/11835486

     

    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    February 17, 2021

    Sounds like a bug since Acrobat Reader should support XFA-PDF forms.

    Acrobate du PDF, InDesigner et Photoshopographe
    G
    George_Johnson
    Inspiring
    February 16, 2021

    It's hard to say from just that. It would probably be best to contact whoever created the form to see if they can help.

    M
    Matt5EFEAuthor
    Participating Frequently
    February 17, 2021

    Hi,

    Speaking to the company who make the forms (who have also posted https://community.adobe.com/t5/acrobat-reader/error-message-quot-no-error-quot-when-trying-to-assemble-an-xfa-based-pdf-in-latest-version-of/td-p/11835486 ) it looks like it is an adobe or config issue rather than the form itself. As mentioned older versions open the file perfectly. The issue is intermittent, so we are unable to replicate the issue forcefully.

     

    We have compared all preferences and add-on's between affected installs and working ones.

    We just need to know what a "No Error" (x2) error is to start trying to diagnose.

     

    Thanks again.

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