Adobe Reader "No Error" warning. Ver. 20.13.20074 onwards. (Lexis Smartforms)

[Matt5EFE]

Hi,

We have an issue amongst our users, whereby when attempting to open legal forms (with smart-form data entry elements), a warning dialog saying "No Error" comes up twice. Then the PDF will not load showing the attached result. We cannot find anything about this online.

This only seams to be happening on the latest and the last version (21.001.20135) and previous version (20.13.20074). A full uninstall and roll back to build 20.12.20041 appears to fix the issue, but we are unable to replicate. Also, only happening to around 10 or so users, all using the same draft form.

Please note, at the time of the attached screenshots, all versions were up to date at the time of screenshotting, and all affected machines are currently running on the older version for compatibility across the company.

As an extra note, this only started happening upon the auto update to build 20.13.20074, for around 10 out of 100 users.

Thanks in advance,

Matt

[ab50903766]

Since this, an installtion repair after the issue occurs does not fix it, and none of the previous regestry key fixes work.

After backdating and attempting to prevent further updates yesterday, all the same users have been back on today with the same issue.

It is definately documents created with LiveCycle Designer (picture attached of the lrtr1.pdf documents properties).

[ab50903766]

Hi,

This error is still occurring, and will also default the Reg Value back to 1 between closing a PDF file and opening a new one.

Also, if Reader gets an automatic update, the fix will also be reset.

We have found that it affects any fillable PDF that was created using ANY version of Adobe Live Cycle Designer, including legal forms, and even statements and PDF documents sent from Barclays bank and other Banks and Building Societys.

Adobe, please fix this issue permantly rather that just a registry tweak that has to be applied every boot of Adobe Reader or with every file!

[Matt5EFE]

Hi,

In an update to this issue, I have since found out the below causes the registry entry to change from 0 to 1.

This was tested on a fresh windows install with a fresh updated copy of Adobe Reader downloaded and installed yesterday.

Open Smartform and make changes.

Save form to folder.

Open form to make amendments to the form.

When saving the form, only "Save As" shows, rather than any standard "Save" option.

After navigating to the same folder as before, overwrite the original file.

After closing Adobe Reader, the reg key below changes from 0 to 1.

HKCU\Software\Adobe\Adobe Acrobat\DC\IPM\b4304509 (DWord)

Unfortunately the document management system we use will technically save all documents as a new copy, in the same directory on the server, but as it thinks its overwriting, will always give this error, hence the regularity of it for us.

Please could you advise if the issue can get patched in the next update?

[Amal.]

Hi @Matt5EFE 

We are sorry to hear that. Would you mind checking the steps shared in the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/error-message-quot-no-error-quot-when-tryi... and see if that works for you. 

Regards

Amal

[Goodwill IT]

What is that fix? That's archived now and unavailable. 

[Amal.]

Hi there

We are sorry for the trouble.

What is the version of the Acrobat Reder you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works. 

~Amal