Adobe Reader "No Error" warning. Ver. 20.13.20074 onwards. (Lexis Smartforms)

Community Beginner ,
Feb 16, 2021 Feb 16, 2021

Copy link to clipboard

Copied

Hi,

 

We have an issue amongst our users, whereby when attempting to open legal forms (with smart-form data entry elements), a warning dialog saying "No Error" comes up twice. Then the PDF will not load showing the attached result. We cannot find anything about this online.

 

This only seams to be happening on the latest and the last version (21.001.20135) and previous version (20.13.20074). A full uninstall and roll back to build 20.12.20041 appears to fix the issue, but we are unable to replicate. Also, only happening to around 10 or so users, all using the same draft form.

Please note, at the time of the attached screenshots, all versions were up to date at the time of screenshotting, and all affected machines are currently running on the older version for compatibility across the company.

As an extra note, this only started happening upon the auto update to build 20.13.20074, for around 10 out of 100 users.

 

Thanks in advance,

 

Matt

TOPICS
PDF forms

Views

1.7K

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 16, 2021 Feb 16, 2021

Copy link to clipboard

Copied

It's hard to say from just that. It would probably be best to contact whoever created the form to see if they can help.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Hi,

Speaking to the company who make the forms (who have also posted https://community.adobe.com/t5/acrobat-reader/error-message-quot-no-error-quot-when-trying-to-assemb... ) it looks like it is an adobe or config issue rather than the form itself. As mentioned older versions open the file perfectly. The issue is intermittent, so we are unable to replicate the issue forcefully.

 

We have compared all preferences and add-on's between affected installs and working ones.

We just need to know what a "No Error" (x2) error is to start trying to diagnose.

 

Thanks again.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Sounds like a bug since Acrobat Reader should support XFA-PDF forms.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

Hi @Matt5EFE 

 

Hope you are doing well and sorry for the trouble you had. Please try installing the latest available version of Acrobat Reader 21.001.20138 Optional update, Feb 15, 2021, from the help menu>select check for updates. Reboot the machine and check. 

 

Let us know if you still get the same error message with the latest version.

 

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

We are also experiencing the issue. I upgraded to the new version as suggested and the error persists for me. So far I have only seen the issue on the 32-bit Windows version. I recently installed Reader on my Mac (so it's 64-bit) and the same form I cannot open on my Windows machine opens just fine on my Mac.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Hi,

 

Since my last reply, it looks like we are also having this same issue. Even when the 32-bit version is uninstalled, and replaced for 64-bit, the built in upgrader seems to update it back to the 32-bit version.

 

Unfortunately, as they are legal forms, the creator and distributor Lexis may wish to supply the forms themselves:

https://community.adobe.com/t5/acrobat-reader/error-message-quot-no-error-quot-when-trying-to-assemb...

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 25, 2022 Feb 25, 2022

Copy link to clipboard

Copied

Same to me for 64 bit version. But a created a reg files to be run by the user every time his enconter this error.

Just copy:

 

Windows Registry Editor Version 5.00


[HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\IPM]
"b4304509"=dword:0

 

in a text file and saved with .reg (ex. reset.reg )

I hope this is a temporary solution and Adobe fix the issue a.s.a.p.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 17, 2021 Feb 17, 2021

Copy link to clipboard

Copied

@Matt5EFE 

 

Thank you for reporting the issue. 

Please share sample PDFs (if possible) so that we can investigate the issue.

 

-Bhavna

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Bhavna,

 

Thank you for looking into this. Attached are 2 forms all of our Windows users are having issues with. The forms work fine on the Mac version of Acrobat, but not the Windows version. I can confirm that both forms worked fine in previous versions of Acrobat on Windows.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Hi @Matt5EFE 

 

Thank you for sharing the test files. We will continue to investigate and reach you for more details.

 

Thank you for your patience 

 

-Bhavna

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Hello Everyone,

@Matt5EFE  @Al5E2A 

 

We are trying our best to reproduce the issue at our end with the PDF file shared.

And we will need more information from your end, to help us investigate further.

 

Please try the following steps and share with us through  https://documentcloud.adobe.com/link/send/ -  

1. Create a dump from "Task Manager" when you see the “no error” prompt.

2. We see that deleting the registry at the path HKEY_CURRENT_USER\SOFTWARE\Adobe folder, is working. Please share the registry hive. You can right-click on it and select “Export”.

 

Thank you for your patience.

 

-Bhavna

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

------------------------------------------------------------------
ADOBE DOCUMENT CLOUD------------------------------------------------------------------

Al Riess has shared Acrobat.DMP


Open:
https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:e27d5dc6-c970-422c-814b-5d2194b3dd51

------------------------------------------------------------------

SENT BY Al Riess

MESSAGE FROM SENDER
Attached is the Dump file for Acrobat when I receive the error
SHARED ON 26-February-2021 06:19 AM PDT


------------------------------------------------------------------

Manage Your Account:
https://www.adobe.com/go/account

Customer Support:
https://www.adobe.com/go/support

Forums:
https://www.adobe.com/go/forums

Terms of Use:
https://www.adobe.com/misc/terms.html

Report Abuse:
https://documentcloud.adobe.com/link/reportabuse/track?uri=urn:aaid:scds:US:e27d5dc6-c970-422c-814b-...


******************************************************************

Adobe, the Adobe logo, the Adobe PDF logo, and Acrobat are either registered trademarks or trademarks of Adobe in the United States and/or other countries. All other trademarks are the property of their respective owners.

Adobe, 345 Park Ave., San Jose, CA 95110 USA

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

Hello @Matt5EFE  @Al5E2A 

 

We would like you to test the following steps. 

1. Please ensure that Acrobat/Reader is closed.

2. Goto the computer registry, and navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\IPM

3. The registry “b4304509” should be set to 0.  You can double click to change, and set it to "0".

 

4. Now, navigate to below-mentioned paths, and create a new registry-  See attached screenshot. 

 

Path (Reader): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\FeatureState (Create the FeatureState key if not present)

 

Path (Acrobat): HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe Acrobat\DC\FeatureState (Create the FeatureState key if not present)

Key name: 4304509

Type: REG_DWORD

Value: 0

 

5. Open the PDFs, and let us know if the issue goes away.

 

Thank you for your patience.

 

-Bhavna

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

Bhavna,

That fixed the issue. For your records:

* The b4304509 key on my machine was set to 1, so I reset it to 0 as per your instructions.
* On my machine in HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node, the entire Adobe\Adobe Acrobat\DC\FeatureState path did not exist. I had to create all of that, not just FeatureState. So is that maybe the issue?

Al Riess
Director of Technology
LeBow College of Business

[Personal Information removed by moderator]

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

Hi,

 

On PC's that have the Computer\HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\IPM path, changing the registry to 0 does fix the issue. 

As with @Al5E2A the paths do not exist on all machines, so will have to test as and when the issue strikes again.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

In addition to this, we have found that Outlook cannot preview PDF files after the "no error" error has occured.

 

Is there another easy way to fix that?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 01, 2021 Mar 01, 2021

Copy link to clipboard

Copied

After more experimenting, if you change the default viewer on the system to Adobe DC, then it resets the value to 1, and also if you do an adobe "repair installation", it resets to 1.

 

Upon restart, the Outlook preview still does not work, but the b4304509 key remains at 0 thankfully.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 08, 2021 Oct 08, 2021

Copy link to clipboard

Copied

Hi,

With our latest release, the issue reported by you has been addressed.
If your product has not already been updated, to get the latest product update, click on the menu Help --> Check for updates in the product.
For more information about the release, please refer to the Release Notes and the New Feature Summary web links.
Hope this helps in addressing the reported issue. We look forward to the continued feedback

Thanks,
Gaurav Maheshwari

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 21, 2021 Oct 21, 2021

Copy link to clipboard

Copied

Hi,

 

It looks as if this issue as since re-appeared when they systems update to version 21.007.20099 and later.

The issue is once again occuring with only machines now with the modified reg edit as previously changed.

 

It has been fine up until now.

 

We temporally fixed it by uninstalling the application, then clearing out all adobe files using the software "everything", then re-installed, but it seems the fix lasted a couple of days before happening again.

 

Please advise urgently. Thank you.

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 09, 2021 Dec 09, 2021

Copy link to clipboard

Copied

As also referenced in https://community.adobe.com/t5/acrobat-reader-discussions/error-message-quot-no-error-quot-when-tryi...

 

This issue has returned as of update 20099.

 

It is now becoming a pain in the legal sector, as Adobe is obviously the industry standard for PDF documents, and all the legal institutions use smart PDF forms for paperwork and files.

 

Please advise urgently if an update is in testing to fix this issue!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 15, 2022 Feb 15, 2022

Copy link to clipboard

Copied

Hi,

 

This is becoming a major issue now, and the fixes already suggested have not fixed the issue.

 

It has re-occured as of version 20099, and as of yesterday and todays updates, has caused a lot more machines, that were fine on the latest version, to also become troublesome.

 

We have recreated the issue by using the last version and updating to the latest, or on the latest version, using the "repair installation tool".

 

In our investigations, it affect fillable PDF's created using Adobe Live Cycle Designer (our version of the document is specificaly version 8.2)

 

A Lexus smart form is attached for reference. (lrtr1.pdf)

 

There is also another version of the document on the government website which is a micrsoft word version of the document (which works fine). (TR1.pdf)

 

Unfortunately due to the quantity of these smart form documents, (around 6 thousand documents) it is not fesiable to re-create them one by one in the word form type.

 

Surely, Adobe should support documents created in thier own document creation product?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 15, 2022 Feb 15, 2022

Copy link to clipboard

Copied

It is Matt5EFE by the way, on our Adobe DC subscription account. I hadn't realised I was logged in with this instead of my one.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 15, 2022 Feb 15, 2022

Copy link to clipboard

Copied

Hi @ab50903766 & @Matt5EFE 

 

Thanks for sharing the details, and sorry for the trouble you had. Are you also experiencing the same issue with the latest version of Acrobat Reader 21.011.20039 Planned update, Jan 11, 2022

 

Please install the latest update, reboot the machine if possible and check. Let us know how it goes.

 

Thanks,

Anand Sri

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Feb 16, 2022 Feb 16, 2022

Copy link to clipboard

Copied

@AnandSri 

FYI, myself and Matt5EFE are the same person, this account is just our premium DC subscription account.

 

Please see all attached screenshots, its happening on the latest version. Only seems to affect a machine after the install is updated or its install is repaired.

Clean installs are okay until the next update where it breaks again.

 

Unfortunately re-installing Adobe Reader fresh for every user, every single time an update is pushed out is not a viable option.

There is also no easy way to prevent Reader DC from updating automatically.

Could you advise a simple way to do this for the time being?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines