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DJ37004828acld
Participating Frequently
April 26, 2024
Answered

Adobe Reader slow closing

  • April 26, 2024
  • 7 replies
  • 35022 views

Good day,

 

I am experiencing an issue with some of the users that we do IT for where Adobe is slow in closing PDF's. The PDF's open correctly without any delay's or issues but when closing it takes about 30 seconds to close.

I have disabled all security settings, run a repair, re-installed Adobe reader (Both 64bit and 32bit).

 

Any advise on how to resolve this will be appreciated.

 

Thanks

    Correct answer MeganLivOCA

    I have been having this same problem, except I'm on a Mac and use Acrobat Pro.

     

    Specs: MacBook pro, 16-inch, M3 Max chip, 36GB memory, macOS Sonoma 14.5

     

    Files open just fine but take forever to close. If you try to close a few back to back, Acrobat freezes & crashes. I send the crash reports every time. I already had the Generative AI disabled, so I don't think that has anything to do with this problem. I've reverted to the "old" Acrobat now, and although I've only been using it for a few minutes I haven't had the problem at all. Opened & closed many documents just fine.

     

    I wanted to add my reply in case someone else showed up with the same problem on a Mac. The "Disable New Acrobat" isn't in the same place in the menus as it is in the Windows version. Instead go to View > Disable new Acrobat.

    7 replies

    K
    kevin_4979
    New Participant
    December 16, 2024

    Update for any users around 12/16/2024:

    Adobe pushed out an update 2 weeks ago with PDF's opening slowly from local/network locations, this behavior usually happens on the 3rd PDF/..4..5, etc. After troubleshooting numerous hours with companies, found out doing these changes underneath help speed up the process, not perfect though. Adobe said they have a major update ready to fix this bug in early January after chatting with them/confirming.

     

    Make sure Page cache is unchecked under

    Edit > Preferences > Page DisplayGo to Edit > Preferences > General

    Uncheck the option, Show online storage when opening files & Show online storage when saving files.Lastly, ensure new Acrobat is disabled, Hamburger Menu > disable new Acrobat.

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    September 2, 2024

    Hi @DJ37004828acld and all, 

     

    There have been some updates since this issue was reported. Following up to check if you are still experiencing this issue. If yes, let us know, and we would be happy to assist. 

    ~Tariq

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    September 11, 2024

    Hello Everyone, 

     

    We are live with the next release(2024.003.20112).

     

    Please update the app to the latest version and let us know if the issue is fixed.

     

    Thanks,

    Souvik

    D
    defaultb05kan38cjyx
    New Participant
    September 17, 2024

    This problem still exists in 2024.003.20112

     

    J
    JAHMEBC
    New Participant
    August 16, 2024

    I disabled Adobe New Reader under View and this fixed the problem of the spinning wheel on my Imac when trying to close an Adobe file

    D
    Disovery38474403l65h
    New Participant
    July 8, 2024

    nice thanks 

    about courses
    M
    MeganLivOCACorrect answer
    New Participant
    June 26, 2024

    I have been having this same problem, except I'm on a Mac and use Acrobat Pro.

     

    Specs: MacBook pro, 16-inch, M3 Max chip, 36GB memory, macOS Sonoma 14.5

     

    Files open just fine but take forever to close. If you try to close a few back to back, Acrobat freezes & crashes. I send the crash reports every time. I already had the Generative AI disabled, so I don't think that has anything to do with this problem. I've reverted to the "old" Acrobat now, and although I've only been using it for a few minutes I haven't had the problem at all. Opened & closed many documents just fine.

     

    I wanted to add my reply in case someone else showed up with the same problem on a Mac. The "Disable New Acrobat" isn't in the same place in the menus as it is in the Windows version. Instead go to View > Disable new Acrobat.

      B
      Bartosz37316312jt98
      New Participant
      May 10, 2024

      I've got the same issue, and similar OS configuration. Confirming that disabling "New Adobe Reader" solves the issue.

        J
        John373503432zh6
        New Participant
        May 13, 2024

        Same for me - at work and home.

        Windows 10 pro.

        Annoying when I want to just quickly check contents of PDF's...... like.... oops opened the wrong PDF..... close that.... ugh wait.....

        Yes disabling "New Adobe Reader" resolved for me too. Thanks.

        Is it something to do with the "AI Assistant?" Hmmmmmm

          D
          DJ37004828acldAuthor
          Participating Frequently
          May 13, 2024

          If someone can tell me how to switch the AI Assistant off it would be great. We have hosted terminal servers that are struggling with memory usage because of that.

          Abambo
          Abambo
          Adobe Expert
          April 26, 2024

          What is your OS and version? What is your Acrobat and version? Are the files that were opened local files or network files?

          ABAMBO | Hard- and Software Engineer | Photographer
          A
          Alex370790912hpv
          Participating Frequently
          April 30, 2024

          Having the exact same problem with a number of users at my company.

           

          What I know so far:
          1. Adobe opens fine with no delays
          2. Adobe takes time to close

          3. If you open more than one document, you can close the 2nd, 3rd, 4th etc tab instantly, but the original tab will still take time to close.

          4. If adobe is opened with no documents, it closes quickly.

          5. Opening any PDF from any location cuases this problem.

          5. For staff using multiple monitors - in my case 3 screens: We noticed the app closes quickly on one particular screen, but is slow on the other 2, not neccessarily their main screen, but its a strange bahviour.


          I am also using version 2024.002.20687 so I assume this is a bug with this version.

          Testing
          I have tried installing an older version from here: Adobe - Install Adobe Acrobat Reader
          And got Reader XI (11.0.08_en_US) installed.

          Tested this and it opens and closes fine.

          Lets hope they update 2024.002.20687 to fix this.

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          May 9, 2024

          We have had the exact same errors in Adobe with a few users. We have also had an issue with forms that have drop downs and tick boxes that cause the document to crash and removes most of the information.

           

          But that has not been solved yet. Moving to an older version seems to be the best fix for that at the moment


          Hi there

           

          Hope you are doing well.

           

          Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
           
          What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20736 installed. Go to Help > Check for updates and reboot the computer once.

           

          Also, collect the Crash/freeze logs https://adobe.ly/44wDEfz share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
           
          Regards
          Amal

           

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