Adobe Reader Touch Will Not Uninstall. Please Help!!

New Here ,
Jun 18, 2021 Jun 18, 2021

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Adobe Reader Touch came with my HP All in one (that isn't even the "touch" version).  I cannot uninstall.  When I access through the start menu and right click to uninstall, then click uninstall, nothing happens.  It just sits there.  When I go through control panel to uninstall apps, nothing is listed there for Adobe at all.  Yet, when I click a PDF document, sure enough it opens as Adobe Reader Touch.  I should also add that it has never worked properly and I cannot save fillable documents or anything.  

 

Can someone please tell me how to get this off my machine?

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Crash or freeze , General troubleshooting

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Have you tried to install it again before uninstalling it? 

You can find it in the Microsoft store: https://www.microsoft.com/en-us/p/adobe-reader-touch/9wzdncrfj2gc#activetab=pivot:overviewtab

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New Here ,
Jun 18, 2021 Jun 18, 2021

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Thank you for the suggestion.  It gives an error Code: 0x87AF000B

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi Kristy

 

++ Adding to the discussion

 

Please try to remove the application using the Acrobat cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and see if that works.

 

Regards

Amal

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New Here ,
Jun 21, 2021 Jun 21, 2021

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It can't find it because the Adobe folder doesn't exist.  However, it's surely in the list of programs and also Adobe Reader Touch opens PDF documents whenever I open them still. 

 

Kristy5E13_0-1624277530734.png

 

 

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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0x87AF000B is a Windows error code related to the Windows Store. It might be your operating system or user account is corrupt. Try to uninstall with another user account.

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