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Waltercd
Participating Frequently
May 28, 2024
Question

Adobe Reader update failed error 111500

  • May 28, 2024
  • 3 replies
  • 6070 views
  1. Adobe Reader version 2024.002.20759 fails when manually running "Check for updates". The error message says "Update failed. Error 111500". Can someone tell me what this error code means please. Running under Windows 10  19045.4412. Reinstalling does not help
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3 replies

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Peter25227529uepn
Participating Frequently
June 26, 2024

This indicates that the Updater couldn't initialize the download directory. While reinstalling might not solve it, here's a fix: download the appropriate update patch for your Reader version and install it manually. You can find these patches on the Adobe website.

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WaltercdAuthor
Participating Frequently
June 27, 2024

Peter,

Please read the many comments I have made on this thread about the "update patch".

To repeat there is no "update patch" I can install on the PC. Windows 10 does not recognise the .msp suffix file for Adobe Reader. It's error message states that Adobe Reader is not installed, when it clearly is.

 

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 27, 2024

Hi there

 

Please go through the similar discussion i have found on MS community (https://answers.microsoft.com/en-us/windows/forum/all/error-message-the-upgrade-patch-cannot-be/ed695a94-957d-4e07-9fc7-9f3c93f66acb) and see if that helps.

 

~Amal

JR Boulay
JR Boulay
Braniac
June 16, 2024

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Community Manager
Amal.Community Manager
Community Manager
June 10, 2024

Hi there

 

Hope you are doing well.

 

Please try to download the patch manually from the link https://adobe.ly/4b5cMFa and see if that helps.

 

~Amal

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WaltercdAuthor
Participating Frequently
June 15, 2024

Amal,

Thank you for your help.

I am unclear what I am supposed to download, from the link.

I have tried downloading both AcrobatDCUpd2400220854.msp and AcrobatDCx64Upd2400220854.msp.

But as these are not executables, they will not run on my system. See below:-

This is despite the fact the faulty 20759 version IS installed and fails with the 111500 error code.

Please can you provide step by step instructions on how I install the update, bearing in mind the existing "Check for Update" function does not work.

Or if you could provide an installer executable for this version, that would help.

When I try to download from the Adove web site, it still provides the older version 20759, which has the fault.

I am getting frustated, that I do not seem to be able to obtain a resolution to this basic problem.

 

 

W
WaltercdAuthor
Participating Frequently
June 17, 2024

This error means that Updater was unabe to initialize directory for downloads.

You have to download and install correct update (patch file) from the link provided by Amal.

Since you have Reader, your update name shoud start with AcroRdr..., not Acrobat..

Depending on which Reader you have (32bit or 64bit) and single langauge or MUI, please find appropriate patch file and try again.


I have tried the MUI downloads:-

AcroRdrDCUpd2400220854_MUI.msp
AcroRdrDCx64Upd2400220854_MUI.msp

But they fail, in the same way as my first downloads from Amal's link:-

The following is the list of downloads available from Amal's lnk:-

None of these are installable under Windows 10 build 22H2 Version 19045.4412.

I do not understand how I am supposed to install these "patches".

Please provide step by step instructions for the pathces, or a normal Windows .EXE download link.

Thank you

 

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