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Adobe Reader 2023.008.20421 64-bit on Windows 10 Pro
I have removed and re-installed. Also rebooted.
Multiple users
Multiple workstations
Multiple documents
But not every user or document
Open a form document that we've used for years, click field to enter data and it crashes. Event Viewer details below:
Faulting application name: AcroRd32.exe, version: 23.8.20421.0, time stamp: 0x65738350
Faulting module name: AcroRd32.dll, version: 23.8.20421.0, time stamp: 0x6573834c
Exception code: 0xc0000005
Fault offset: 0x00d28d0c
Faulting process id: 0x44e0
Faulting application start time: 0x01da400e9680e8da
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: 93ba94c2-790b-454f-9436-b0613558c3a7
Faulting package full name:
Faulting package-relative application ID:
I have the same issue here and can replicate across multiple computers.
The tip about waiting for the "Start your free trial advert", that a few people have posted works.
What I have been telling my users is to open files by performing
Menu > Open...
This provides the application enough time to present us with the opportunity to see the advert and avoid the issue.
I also recommend for them to keep the application open if they want to open files using shortcuts.
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Exactly the same problem.
Windows 10 Pro, 32GB memory, 1TB SSD
Acrobat Reader 2023.008.20458
Crash happens as soon as I click on a form field to enter data. If I wait for a few seconds after Reader starts (until the 7-day free trial ad for Acrobat pops up at the bottom left) before I click, then it appears there is no issue. All seems to work fine.
Also there is no issue with filling the forms using Firefox or Edge.
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Same issue reported here - https://community.adobe.com/t5/acrobat-reader-discussions/acrobat-reader-crashes-when-editing-fields... - by someone else contains more detail for reproduction.
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[MOVED TO THE ACROBAT READER DISCUSSIONS]
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Same Issue. Definately caused by an the update. Found a computer without the update and it worked fine but auto updated a few minutes after and the issue started happening.
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Running into the same exact issue here with one of our clients - I've been able to narrow it down the file only crashes within the first 5-10 seconds before the "7-day free trial" appears - once that shows up, the file is editable without any issues
Adobe help us out with the fix please and thank you!
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We have the same problem within our organisation with the latest update I saw being January 5th on one computer. Has the issue been reported to Adobe Support?
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I tried to upchannel it to support and they want me to send them logs. I was frustrated and told them to let their developers know. Support claimed they tested it and it worked fine on their system but I have doubts.
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Having the same issue with multiple staff, but not everyone even though everyone was updated/patched. In 1 case, the problem cleared itself for 2 days then returned. Out of 15 staff, only 2 reporting the issue currently.
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This continues to be an issue. I really am at a loss. So far nothing resolves the issue. It's extremely frustrating because these forms are a daily requirement.
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I'm hoping the more people that generate noise here the better and maybe someone at Adobe will hear us.
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I have the same issue here and can replicate across multiple computers.
The tip about waiting for the "Start your free trial advert", that a few people have posted works.
What I have been telling my users is to open files by performing
Menu > Open...
This provides the application enough time to present us with the opportunity to see the advert and avoid the issue.
I also recommend for them to keep the application open if they want to open files using shortcuts.
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This is a work around but how do we get Adobe to acknowledge the problem and plan a fix?
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I agree! Their known issues page doesn't seem to reflect this. This is a bug that is easilly replicated for me, so I would assume that others can as well at Adobe.
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I worked with Adobe support earlier today in an effort to put the issue on their radar. The tech I worked with seemed to think that it was related to a similar bug in the 64-Bit Pro version that will crash in other scenarios.
Another workaround that I found while working with that tech was to perform the following:
Menu > Disable New Acrobat
I have tested and was unable to crash adobe before the Free Trial Advert loads.
This still isn't a fix, but another easier to explain workaround for your users.
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Hello,
I fixed another problem with the same procedure "Disable New Acrobat". For me, Adobe Acrobat Reader always crashed after opening and closing a file. The support team didn't want to help me and referred me to the forum.
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A good work around for now tell Adobe fixes the issues is to change to the old layout.
Menu > Disable New Acrobat Reader.
It'll restart but now you can open fillable PDF's and DO NONT have to wait for anything.
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Same Issue here,
another Workaround is to enter the first formula field with the TAB