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robs92929834
New Participant
August 9, 2017
Answered

Adobe Reader

  • August 9, 2017
  • 3 replies
  • 5349 views

When I open a PDF there is an ad that comes up asking me to edit pdf and add. When i click add it takes me to Pricing | Edit PDF I want this removed so that only my pdf comes up when I open. Please help!

    This topic has been closed for replies.
    Correct answer anuragg75444724

    Hi Richard,

    Adobe Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

    Can you please try it out and let us know your feedback.

    Regards,

    Anurag

    3 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    August 17, 2017

    Hi Richard,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

    Feel free to update this discussion in case you need further assistance.

    referred the thread: Edit PDF pop up after the new update of Adobe Reader

    Regards,

    Anand Sri.

    Remis
    Remis
    New Participant
    August 23, 2017

    @STAFF:

    From my point of view the problem is solved since a few days. Thanks for the very quick solution.

    Jutta from Munich

      Richard Hein
      Richard Hein
      New Participant
      August 16, 2017

      Had the same issue. This worked for me using Safari on Mac:

      1. Start Safari indirectly from a link in an email for example so that a new tab is opened (I noticed the popup seemed to appear if Safari tried to re-open a page showing a pdf document after I had done a force quit).

      2. Goto Safari > Preferences... > Security > Plug-in Settings... > Uncheck Adobe Reader on the left

      Safari will then switch to the built in pdf viewer instead of the Adobe one which seems to be linked to the popup appearing somehow in my case.

      Would still like to know why this happened and how worried I should be if it is some sort of malware?

      Obviously turning off Adobe products is not going to be a recommended solution you'll hear from Adobe but at least got me going again until Adobe can let us know what is going on.

      anuragg75444724
      Adobe Employee
      anuragg75444724Correct answer
      Adobe Employee
      August 17, 2017

      Hi Richard,

      Adobe Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

      More information about this release is here: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-11-2017.html

      Can you please try it out and let us know your feedback.

      Regards,

      Anurag

        Richard Hein
        Richard Hein
        New Participant
        August 17, 2017

        Great the 17.012.20095 update seems to have fixed the problem. Thanks

          JosephCalvin
          JosephCalvin
          Participating Frequently
          August 9, 2017

          I've been having this same problem now for three days. I removed my old copy of Reader which I've had for years and reinstalled it today. I also set up a new account today. I still get the same error as robs92929834    does? This is very aggravating as it locks up my computer!

          I have read on other forums that Adobe has been having an ongoing "related" (but different pop-ups) problem concerning this since Feb 2017.  

          AnandSri
          Community Manager
          AnandSriCommunity Manager
          Community Manager
          August 9, 2017

          Hello Rob and Joseph,

          We apologize for the inconvenience caused.

          As per the issue description, you are getting a popup to edit a PDF when you open a file.

          I would like to offer my assistance.

          As I am not able to reproduce the issue at my end, please help me with the following details:

          1. Reader version.

             To check the current version, go to Help > About Adobe Acrobat Reader Or follow the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

          2. Please share the screenshot of the first screen you get when you open the PDF file i.e. the Popup.

             To share the screenshot, go through the link https://forums.adobe.com/docs/DOC-7161

          Response awaited.

          Regards,

          Anand Sri.

          JosephCalvin
          JosephCalvin
          Participating Frequently
          August 10, 2017

          https://files.acrobat.com/a/preview/88c9e1bd-2019-4407-ad5b-adc8ddd3772f

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