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Answered

Adobe ReaderX can not open sharing files on Server

Forum|Forum|15 years ago
November 22, 2010
25 replies
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As my title described, I installed ReaderX successfully, can open local pdf files on my computer ,but when I access files on share server, a popup message shows "There was error opening this files. Access dnied." Surely I have rights accessing those files.

Anybody can help me? Thanks .

This topic has been closed for replies.

Correct answer Endaar

I have the same problem. It's apparently a result of the new Protected Mode. Disabling it via Edit--> Preferences-->

"Enable Protected Mode at startup" is a workaround and will allow PDFs to be opened from network shares. Of course that defeats the entire purpose of Adobe's sandbox architecture in X. For now though I don't see an option.

You can disable this through the registry via HKCU\Software\Adobe\Acrobat Reader\10\Priviledged\ by setting bProtectedMode to decimal 0. This can be done through group policy preferences and would be necessary for every user.

What I find interesting though is that I only have this problem on XP. My Vista and 7 clients seem to open files from UNC shares without any issues. Has anyone had a problem on the newer OSes or is this just a bug with Reader X on XP?

Thanks,

James

Show previous replies

I

ipgman

New Participant

Same here, XP clients cannot open PDF files on DFS shares from Windows 2003 R2 servers. My Windows 7 PC is the only one that can.

Apparently not a bug but an unsupported configuration:

http://kb2.adobe.com/cps/860/cpsid_86063.html

J

jbowmansunmaid

Inspiring

ipqman, it is a bug AND an unsupported configuration; once the next version comes out, it will be fully supported again. That's the way Adobe documents things, anyway (unlike companies that separate "will never be supported" and "known bugs"). I wish I could have tested the fix, but my email provider kept stripping the attachment as a virus.

B

bluestainedivy

New Participant

I know that Adobe had been looking into getting a fix for the problems opening documents from DFS shares. Have any fixes/updates been released for this issue?

W

wildworld14

New Participant

I'm also looking for a fix for this issue, and I'm not sure how this thread can be marked as "Answered" when a fix hasn't been released yet. We're in a Windows environment with DFS and I have half my staff running version X and having the same errors mentioned above with opening and printing PDF files. Of course they are all over my case because they can't do what they need to do. I'm hoping for a fix soon so I don't have to downgrade them to version 9.

7

79jadm

New Participant

Hey

We have a samba domain and WinXp Pro SP3 clients. Every user uses one or more mapped network drives. When the Protected Mode is activated, no one can access pdf-files from his mapped network device. We tried to use the privileged locations (\\servername\networkDeviceName\) but this does not work. It only works with local pdf-files or when the protected mode is disabled - but thats not a solution... its only a 'hack'.

Is there a solution?

K

Kshakti

Adobe Employee

Hi,

Can you please let us know the server being used by you. Is the server and the client machines are part of DFS(Distributed file systems) or is it just a normal share on any server?

DFS is a known issue and Adobe is working on it.

If the file system used is not DFS, please let me know if any other special file system is being used.

R

RevBanker

New Participant

We are using Microsoft's DFS. One of the servers is 2008 R2 the other is 2003 SP2. NTFRS does the replication. The shares are published as \\<domain>\shares\<folder>. Clients are running XP SP3 and connect using the net use command in a logon batch file.

B

byader

New Participant

Is there a fix yet for this other than turning off Protected Mode?

A

arun_aneja

Participating Frequently

Axisfirst,

Your issue seems to be different than being discussed in this thread. Can you please start a new thread with details of your environment setup like

Platform,

Antivirus/Firewall installed on your system,

File system of the machine where pdfs are shared

Any folder redirection.

If possible, please provide a screenshot of the error you get.

Thanks,

Arun

E

Endaar

New Participant

In my case it does appear this issue is limited to DFS shares. I've tried opening the same file via DFS and then directly via the share on the server. The error occurs when using the DFS link but not the direct link.

If it helps, my DFS servers are Win 2008 R2, and they are pointing to file servers running Win 2003 R2.

James

AbhigyanModi

Community Manager

thanks, we are able to replicate the problem on DFS.

-abhigyan@adobe

T

ted1120

New Participant

We are experiencing the same issues as described in this discussion. What are the security impli

cations of turning off "Enable Protected Mode at startup"

?

I tried heck I even wiped a computer and installed a thrid party PDF reader and the same issues are there. Only work around I have found is to move all user files to the local drive and everything works.

Any more ideas would be apprectiated.

R

rbkirker

Participating Frequently

I have the same problem. I unistalled AR9 prior to the ARX in

stall. Got error everytime I attempted to open a pdf f

ile on a server. I uninstalled ARX and reinstalled it with Antivir

us off. Did a computer restart. ARX still wouldn't open

pdf files on server. Unistalled ARX and reinstalled AR9

.4. Problem solved. We'll just use AR

9.4 unitl, if, they ever fix ARX.

AbhigyanModi

Community Manager

We are investigating the issue. Just to be sure about the scenario, number of you have reported this to be a problem with DFS. Is there anyone who is facing the problem but is not using DFS?

thanks,

abhigyan@adobe.

V

vsajip

New Participant

@Abhigyan: I'm facing the problem and I'm not using DFS: My server is a NAS box running Linux.

A

Anonymous

Although this identifies the problem, it does not help - why lower your network's security by disabling one of the main protective features of the reader?

I'll keep Foxit Reader installed on all the affected clients until this is properly fixed.

And, yes - I use DFS on the domain as well.

S

SpearNorth

New Participant

Solved it yesterday the same way, we're using Windows 2003 TSE Sessions.

E

EndaarCorrect answer

New Participant

I have the same problem. It's apparently a result of the new Protected Mode. Disabling it via Edit--> Preferences-->

"Enable Protected Mode at startup" is a workaround and will allow PDFs to be opened from network shares. Of course that defeats the entire purpose of Adobe's sandbox architecture in X. For now though I don't see an option.

You can disable this through the registry via HKCU\Software\Adobe\Acrobat Reader\10\Priviledged\ by setting bProtectedMode to decimal 0. This can be done through group policy preferences and would be necessary for every user.

What I find interesting though is that I only have this problem on XP. My Vista and 7 clients seem to open files from UNC shares without any issues. Has anyone had a problem on the newer OSes or is this just a bug with Reader X on XP?

Thanks,

James