Adobe stays open after quick print

[Sue25241876n9fy]

When opening from a PDF Adobe stays open and I need to manually close it each time, annoying when you have loads to print! Can anyone help please?

[Amal.]

Hi there

In order to get the issue addressed, we need your help.

Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

Regards

Amal

[Chris2542793697pp]

Done. I messaged you the links as well.

[Amal.]

Hi there

Thanks for sharing the logs, this issue is reported to our engineering team for review.

We will share the update as soon as we get any information from them.

Thanks for your time and patience

Regards

Amal

[Dawn253835504c7s]

Here are two of the files.  The other file is too large to send here.  Do you have a direct link I can upload the other file to?

[diana25262446kox2]

Hello, I don't get why we, your customers, have to beg to get this issue resolved.  You are the "engineers" and this is your product you should be looking into repairing.  Get on Outlook and do what each one of us are doing with the "quick print" on Outlook, then see what we are enduring each day.  Someone on your end messed up in coding in this recent update and none of us are happy.  So you research it and get the fix done or we all will move onto other platforms to get our job done!

[Dawn253835504c7s]

WELL SAID!!!!!!

[bucklandc87104420]

Has anyone made any progress on this?

[Amal.]

Hi @bucklandc87104420 

This is already reported to our engineering team and they are working on it.

It will be resolved in the future updates.

Regards

Amal

[defaultd9h38wufdx18]

I reported this on the bug report page:

Adobe Not Closing after Quick Print – Share your feedback on Acrobat DC (uservoice.com)

Please upvote it so they take notice and fix it.

[Scott25480779giy6]

ustomer is quite unhappy about this. She prints everything, deals with many PDFs daily and does not welcome disruptive change, so I'm reluctant to replace Adobe Reader DC with a competing product.

I found previous versions of Adobe Acrobat Reader DC at ftp.adobe.com but they are from 2020 which is a bit old.

Does anyone know where more recent versions can be found?

[xavier25485015cq21]

Hello,

The same problem for me, always no solution please?

Thx

[Amal. · Accepted solution]

Hi All

Hope you are doing well.

This issue got resolved with the recent update version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

[Dawn253835504c7s]

I downloaded the fix and rebooted my machine.  It still leaves the program open, it just minimizes it to the task bar.  This is still a waste of computer resources as it stays open, and my time to close the program.

[Paige25417889yj8o]

Yes, it's an improvement, but I don't remember it staying open and minimized before either.

[Amal.]

Hi there

We are sorry to hear that the issue still exists with the new version 22.2.20191. Please collect the fresh Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can share them with our engineering team for review.

Regards

Amal

[Dawn253835504c7s]

Logs have been created and uploaded:

Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20220816_022245_149-win-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

[MIS_Support]

We're using the command line switches to print and minimize.  This is now working again with 22.2.20191.  Please don't mess this functionality up when you try to fix the quick print.