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LADEVIN94
New Participant
May 17, 2013
Question

Adobe XI not working with windows 7.

  • May 17, 2013
  • 12 replies
  • 36134 views

Since installing Adobe XI (11.0.03) when I open an exiting or new pdf on my laptop I get the message:  Adobe Reader A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available. 

I uninstalled and reinstalled several times.  I followed the instructions on the Adobe web site.  Nothing is working and I need to be able to do my work.  How can I get Adobe X so I can install that older version.  Can't find it on the Adobe website.  HELP!!

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    12 replies

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    A
    Adobe Employee
    Ankit_Jain
    Adobe Employee
    May 20, 2013

    Hi,

    Could you please let me know the following details:

    1. Is the issue happening even if you launch the Reader application without launching any PDF.

    2. Can you try and remove any 3rd party plugins that you may have and see if it solves the problem.

    If you are not sure regarding the same, please follow the following steps:

         a. Navigate to the Reader installation folder. Usually its C:\Program Files\Adobe\Reader 11.0

         b. Ensure that Adobe Reader is not running and delete the entire "Reader" folder

         c. Initiate a Repair transaction for Adobe Reader from the Control Panel > Programs and Features

    3. Can you please see if closing the "Tools" pane helps.

    A
    Anonymous
    May 20, 2013

    I am having the same problem.

    I had a perfectly working adobe reader X, I had an automatical upgrade to adobe reader XI and now I can't open any pdf on my laptop.

    I tried to work around this by uninstalling XI and re-installing version X...but that didn't help, still no PDF's opened.

    So I uninstalled X again, re-installed XI and tried what Ankit_Jain suggested...but in vain.

    I am running OS windows 7 and have Mc Afee virus software ( also tried to install adobe reader XI with Mc Afee turned off...but result was the same)

    Would really like to know how this can be solved...I need to be able to open PDF's for my work !

    So a quick solution would be most appreciated.

    Thanks !

    Werner

    A
    Adobe Employee
    Ankit_Jain
    Adobe Employee
    May 20, 2013

    Hi,

    Thanks for trying out the listed suggestions.

    However, since you state that Adobe Reader X is also not working at your end, it would seem to suggest that their must be some unsupported configuration which could be causing this issue.

    Could you please post a screenshot of the error dialog that is being displayed post opening a PDF.

    N
    Nino41612
    New Participant
    May 17, 2013

     

    Go to the ‘Acrobat Help/Release Notes ] Acrobat, Reader page and scroll down to ‘Acrobat and Reader X release notes. The version is ‘10.1.7’ and the Date; May 14, 2013. Select the version then a page will open showing ‘Available installers’.

    L
    LADEVIN94Author
    New Participant
    May 17, 2013

    Thank you.  At least I can use this workaround since Adobe XI is not working.

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