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A
anu18249820
Participant
November 6, 2017
Question

An Internal Error occurred

  • November 6, 2017
  • 2 replies
  • 5036 views

Many thanks

Hi Team,

1, We are getting following errors while opening/combine adobe files. Any Helps will be highly appreciated.

Inline image 1

Many thanks

Anu2017

    This topic has been closed for replies.

    2 replies

    A
    anu18249820Author
    Participant
    November 22, 2017

    Hi Meenakshi,

    Just to let you know the file combine issue is resolved, but still this internal error issue is going on while trying to preview the pdf pages. getting an internal error as I mentioned before. please give me an update and I haven't received any PM.

    Thank you for your prompt response

    Many Thanks
    Anu Paul

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    November 24, 2017

    Hi Anu,

    As I have asked above, could you please confirm if you are using the Adobe Acrobat Reader DC application to view PDFs or the Adobe Acrobat DC.

    Please also share the exact dot version of the application. You may refer the steps provided over here Identify the product and its version for Acrobat and Reader DC to check the dot version.

    Did you try repairing the application?

    Please also check if the application is updated with the latest patch released.

    We have released an update on November 14, 2017.

    Check if that resolves the issue.

    I have sent you a private message, you can reply to that message with your Adobe ID.

    If you do not receive the message, you can initiate the message from your end and share the ID.

    Refer the steps provided over here How Do I Send Private Message

    Let us know if you have any questions.

    Regards,

    Meenakshi

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    November 8, 2017

    Hi Anu,

    Could you please provide more information about the issue you are experiencing?

    We are not able to open the link you have shared above.

    Please let us know the Adobe service you are using to combine the files.

    Share the exact workflow you do to combine the files.

    Also, share the screenshot of the exact error message you get when you try to combine the files.

    To add the screenshot here, please use the insert icon provided in the reply window as shown below:

    Once you click on this icon, you get a small window.

    Click on Insert Image and then browse the location where you have saved the screenshot file.

    Select the file and click on Open > Insert Image.

    Let us know if you have any questions or need any help.

    Regards,

    Meenakshi

    A
    anu18249820Author
    Participant
    November 8, 2017

    HI Meenakshi,

    Thank you for your reply, Please find the attached screenshot while preview PDF files,

    Thanks in advance for your prompt response

    Many Thanks

    Anu Paul

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    November 13, 2017

    Hi Anu,

    Did you try to combine files online here https://cloud.acrobat.com/combinepdf?

    If not please try once and check if it works fine.

    Please confirm if you are trying to combine files with Adobe Reader application.

    If yes, please try to repair the application.

    To repair, launch the application and go to Help menu.

    Select "Repair Installation" and then relaunch the application. 

    Could you please share your Adobe ID in a private message.

    I have sent you a private message, you can reply to that.

    Let us know if you have any questions.

    Regards,

    Meenakshi

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