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jeffreyl47123360
New Participant
January 11, 2017
Answered

APPLICATION ERROR

  • January 11, 2017
  • 1 reply
  • 4804 views

I am getting the message below. How do I fix this? ( I am not that computer literate so will need simple instructions!):

    This topic has been closed for replies.
    Correct answer Adorobat

    Could you please try the steps given below:

    1- Download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Restart the computer.

    3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution  (select your operating system, language, and version accordingly from the drop down option given on the download page)

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 11, 2017

    Hi jeffreyl47123360,

    Assuming you are able to access Acrobat Reader's options, could you please let me know the version of Reader installed on the machine?

    To check the version, launch Reader>click on Help menu>select About Adobe Acrobat Reader DC

    When you are getting this error- when launching Reader or when trying to open a pdf in Reader?

    J
    jeffreyl47123360Author
    New Participant
    January 11, 2017

    Sorry – can’t launch Options. Message comes on and locks me out of everything!

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 11, 2017

    Managed to sort this out. Cleaner tool + download worked ok. Many thanks!

    Which version of the Cleaner Tool do I use – there seem to be several options?


    Glad to know that.

    Cheers!

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