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jban1950
jban1950
Participating Frequently
January 3, 2017
Question

application was unable to start correctly (0xc0000022)

  • January 3, 2017
  • 2 replies
  • 1544 views

Aplicaiton error when opening a pdf file. Cannot edit pdf files.  When setting preferences to default to pdf handler and unexpected error occurs with Adelrco.exe and locks up

    This topic has been closed for replies.

    2 replies

    jban1950
    jban1950Author
    Participating Frequently
    January 5, 2017

    I am still getting this error when I start adobe after uninstalling, using the cleaner and , restarting and installing from the address above.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 5, 2017

    Could you please try running Reader in compatibility mode and see if that resolves the issue:

    Locate Reader's shortcut on the desktop>right click>Properties>Compatibility tab>check the box Run this program in compatibility mode for and select Windows 7 from the drop down options>Apply>OK

    jban1950
    jban1950Author
    Participating Frequently
    January 5, 2017

    It was set up in Compatibility mode for Windows 7 when I received the error message

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 3, 2017

    Hi jban1950,

    Could you please try the following steps:

    1- Check for updates- launch Acrobat>click Help menu>select Check for Updates.

    2- If that doesn't work, try running Acrobat as an administrator- locate Acrobat shortcut on desktop>right click>select Run as administrator.

    Could you please confirm the version of Acrobat installed on the machine?

    To check the version of Acrobat- launch Acrobat>click Help menu>select About Adobe Acrobat

    Which Operating System is installed on the machine?

    jban1950
    jban1950Author
    Participating Frequently
    January 3, 2017

    No updates and current version is Adobe Acrobat Reader DC (15.020.20042).

    Windows 10 64 bit.

    When I run as administrator, it does not start just hangs.  It is active in the task Manager window.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 4, 2017

    Thank you for the info.

    Could you please try the following steps:

    1- Run Reader in compatibility mode- locate Reader's shortcut on desktop>right click>Properties>under Compatibility tab>check the box next to Run this program in compatibility mode for and select Windows 7 from the drop down options>click Apply>OK

    2- If that doesn't work, try to remove Reader using Cleaner tool which can be found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart the computer then, download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution  

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