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ArialMT font missing

Forum|Forum|6 years ago
September 16, 2019
16 replies
228891 views

I have a customer that's on Adobe Acrobat Reader 2019.012.20040, with Windows 10 Pro x64 Version 1809, and when he tries to open a certain document, he gets the following error:

"Cannot find or create the font 'ArialMT'. Some characters may not display or print correctly."

So far, the user has uninstalled and reinstalled Adobe Acrobat Reader, his computer was wiped and re-imaged with a new Windows 10 baseline, we've added the ArialMT TrueType font file to Windows 10, and he's installed the DC Font Pack (my suggestion):

Adobe Acrobat Reader DC Font Pack (Continuous) - For Acrobat Reader DC version 19.x

But he's still getting the error. Are there any suggestions as to resolve his issue? Thanks.

Correct answer Randy-OptimumPCB

This setting adjustment fixed the problem when exporting from AutoCad LT 2025.

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erricckk27743287w28y

New Participant

From a professional user perspective this is a very serious issue and needs to be corrected immediately (which I do not see happening here). dropped text is a potential disaster in a Construction Document, and the randomness of this error is unpredictable and hard to detect in a multipage file with many lines of text.

That said.... we have two work-arounds we have been doing....

1. save your PDF to JPG(s) and then convert and re-assemble the pdf to get rid of the fonts.

2. Seems to happen consistently with arial font that has been kerned (expanded or condensed) AUTOCAD dimstyle may automatically have condensed settings in the DIMSTYLE. remove those.

Amal.

Community Manager

Hi @Thomas274687321l4i

Sory for the delayed response. I have checked the file that you have shared and it is created via Autocad application. Please try to create the PDF via Adobe Acrobat application and see if that helps.

Regards

Amal

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Thomas274687321l4i

Participating Frequently

@Amal.

Of course it is created in AutoCAD, it is pdf:s from AutoCAD that has this issue.

And as I've mentioned before, we don't use Adobe Acrobat or even Adobe Reader. So WE don't see or have the issue when we open the pdf:s in our office since we use PDfXChange. But the CLIENTS who are using Adobe Reader have this issue when opening our pdf:s in their office. For them it's a MAJOR ISSUE and it is Adobe that HAS TO SOLVE THIS so our clients sees the same in Adobe Reader as we see in PDfXChange! And it has to be solved NOW!

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Thomas274687321l4i

Participating Frequently

Hi

This looks like an old problem that still exists. I get the same error with ArialMT that is missing. Must be something in Adobe, are using Adobe Reader 2022.003.20282 with no updates available.

So when will this be solved?

Amal.

Community Manager

Hi @Thomas274687321l4i

We are sorry to hear that.

Is this an issue with a particular PDF file or with all the PDFs? Would you mind sharing the PDF file in question so that we can check it on our end?

Regards

Amal

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Thomas274687321l4i

Participating Frequently

Hi

Here it is, I've also added snapshots of how the pdf looks when opened in AdobeReader and PdfXChange so that you can compare.

Test-ArialMT-AdobeReader.pdf

D

defaultk9zzsp769km5

New Participant

I wanted to get back to this topic. I did see that it was "resolved" via AutoCAD, but cannot be the final correct answer here. I receive these files by others and am not the original creator of this work. There needs to be a correction from the Adobe side so that these can be read and used either way. I am using Adobe Acrobat Pro DC and the program is up to date.

Amal.

Community Manager

Hi @defaultk9zzsp769km5

We are sorry to hear that. Would you mind sharing a small video recording of the steps you are doing and the sample PDF file so that we can check it at our end? https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

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defaultk9zzsp769km5

New Participant

The file attached shows what occurs when "ArialMT" error is displayed. Discussing with my producers of this document, they don't use that font when working in AutoDesk. I am unsure why this error appears from time to time on random deliverables I have received and the error is not easily reproduce with new work. If I ask the same producer to provide me a new assignment and similar in nature, its possible it may not have the error in the next submittal.

I do feel Adobe is lacking on this one. I open this same file with Bluebeam Revu and experience no performance issues or errors of the like.

ARIALMT_Error.pdf

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M23719103kkj9

New Participant

Three years later, same problem. New computer, new install. File from Bluebeam.

Tried to repair and local fonts checked by default. Tried the open in read mode, no change.

Amal.

Community Manager

Hi there

We are sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using? To check the version goto Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to Help > Check for updates and reboot the computer once.

Also, if it's an issue with a particular file, please share the file with us for testing https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

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Bzzzrrt

New Participant

I have the problem as well. I am using Microsoft Word to create PDFs. I've been doing this for years, but when I upgraded to a new computer at the end of 2020, I started getting this error message. I'm not desperate for a solution because everything seems to work, but it is annoying. The files typically only use the SegoeUI font, but I still get the ArialMT message: Cannot find or create the font 'ArialMT'. Some characters may not display or print correctly.

Dov Isaacs

Brainiac

Exactly how are you “using Microsoft Word to create PDFs” – Microsoft's built-in “save as” specifying PDF as the file type, Acrobat's Save as Adobe PDF, something else?

Without a sample file (you can attach one here), we have no way of diagnosing what you are seeing.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Sharon Carson

New Participant

I have the same issue. Attachments sent to me wont open, say ARIALMT font is missing. I dont know what they used to create the PDF. This is so annoying.

Amal.

Community Manager

[Edited]

Hi Steveh,

Thanks for reaching out. As described above the user is getting the error "Cannot find or create the font 'ArialMT'. Some characters may not display or print correctly." is this a behaviour with a particular file or with any PDF file the user tries to open?

Please make sure that the latest version 19.12.20040 is installed on the computer of the user. you may also refer to the link - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and check if that helps.

[Email Removed by Moderator]

Regards,

Amal