• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
5

ausgeblendete Ebenen werden mitgedruckt

Community Beginner ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Hallo!

Seit ein paar Tagen werden ausgeblendete Ebenen trotzdem mit gedruckt. Das Problem trat bei mir und einer Kundin unabhängig voneinander bei unterscheidlichen Dateien und mit unterschiedlichen Druckern auf. Auch eine Datei, die ich vor kurzem noch problemlos in Ebenen drucken konnte, wird jetzt nur noch inkl. der ausgeblendeten Ebenen gedruckt. Ich habe den Reader schon neu installiert, das hat nicht geholfen. Auch "als Bild drucken" hat nicht geholfen.

Hilfe bitte!

TOPICS
General troubleshooting , Print , Windows

Views

603

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Aug 20, 2023 Aug 20, 2023
A customer has now found a solution. "Save ink/toner" must not be selected in the print settings. Nevertheless, there seems to be an error somewhere, because recently it also worked with this selected option.

Votes

Translate

Translate
Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Hi @Svenja31700944ofhk 

 

Please check the troubleshooting steps suggested in a similar discussion here: https://answers.acrobatusers.com/Change-layer-visibility-hidden-visible-doesn-print-q297333.aspx 

Try setting the properties of the layers to printing never. And see if that helps.

 

If it doesn't help, then share the following details:

1- Acrobat version

2- OS version

3- Check your printer's firmware and pending updates.

 

Thanks,

Akanchha

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 17, 2023 Aug 17, 2023

Copy link to clipboard

Copied

Unfortunately that doesn't help, I can't change anything in the layer settings (see picture). In the meantime, the problem has also occurred with other customers.
Acrobat Version is 2023.003.20269
OS version 22H2 (Build 22621.2134)
Printers firmware is up to date, since it doesn't work with other printers either, I don't think that's the reason.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 20, 2023 Aug 20, 2023

Copy link to clipboard

Copied

LATEST
A customer has now found a solution. "Save ink/toner" must not be selected in the print settings. Nevertheless, there seems to be an error somewhere, because recently it also worked with this selected option.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines