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FABRICE5EE1
New Participant
February 10, 2021
Answered

Bug version 21.001.20135

  • February 10, 2021
  • 11 replies
  • 5644 views

Windows Server 2016.

Own application in WPF with WebBrowser (using Internet Explorer).

View a PDF into the WebBrowser causes an error message (sorry in french).

"PDF Browser Plugin is Missing"

With previous version no problem.

 

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi All,

     

    Thank you for your patience.

     

    We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

    Please update the application to the latest version. In the application, go to Help > Check for updates.

     

    For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    11 replies

    E
    ElisabethParant
    New Participant
    June 14, 2021

    Hello Adobe,

     

    sorry, I reopen this Subject but i have a new problem with the preview in my WPF application with webrowser component.

     

    since last update of windows (may 2021) and with version .48 of Reader, we have the grey background of adobe and the preview of the pdf doesn't display. (We can see the adobe precesses in the task manager)

     

    do you have an idea ? 

    Thanks,

     

    Elisabeth

    F
    FABRICE5EE1Author
    New Participant
    February 17, 2021

    Hi,

    This new release 21.001.20138 is working fine.

    Thks.

     

    D
    defaultgvyr4vhafhlf
    Participating Frequently
    February 15, 2021

    I can confirm that the patch found here resolves the issue.
    https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe


    Thank you to Adobe for taking responsibility and working closely with us (and others I'm sure) to develop this patch. Your support and dedication to solving this issue is much appreciated!!! Rarely do we find a vendor willing to work as closely with us as you did here.


    Thanks,
    Paul

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      February 15, 2021

      Hi All,

       

      Thank you for your patience.

       

      We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

      Please update the application to the latest version. In the application, go to Help > Check for updates.

       

      For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe 

       

      Let us know how it goes.

       

      Thanks,

      Meenakshi

        E
        ElisabethParant
        New Participant
        February 15, 2021

        Hello Adobe, hello @Meenakshi Negi 

         

        It works, thank you so much!! 

        As said by @defaultgvyr4vhafhlf, it's rare to find a vendor who works as closely with us as you do !

         

        Thanks,

        Elisabeth

         

         

         

         

          P
          pierre naegelen
          New Participant
          February 12, 2021

          We have the same issue.

          A
          Adobe Employee
          Amboo Srivastava
          Adobe Employee
          February 13, 2021

          Hi,

           

          We understand this has caused a lot of inconvenience. We are actively working to fix this issue on highest priority. Please let us (engineering team) know if you can join us for a meeting to resolve this at a faster pace. You can write to me directly at asrivastATadobeDOTcom.

           

          Thanks for your patience,

          -Amboo

            T
            thun_bohmer
            New Participant
            February 12, 2021

            Same Problem here - please fix it immediately. Thx.

              M
              Mike5C3E
              New Participant
              February 11, 2021

              We're seeing same issue.  Uninstall/reinstall does not resolve.

                S
                Adobe Employee
                sangrover
                Adobe Employee
                February 11, 2021

                Hi @FABRICE5EE1 / @defaultgvyr4vhafhlf / @CharlieC25 ,

                 

                Please let us know if you will be comfortable having a meeting with us to debug this issue at a faster pace.

                 

                Regards,
                Sandeep

                M
                mailinator5C11
                New Participant
                February 11, 2021

                I see a similar issue with the new version 21.001.20135

                 

                 

                 

                S
                Adobe Employee
                sangrover
                Adobe Employee
                February 11, 2021

                Hi,

                 

                Thanks for reporting the issue. Can you confirm whether the issue gets resolved once your reinstall the application?

                Also requesting you to please share a snapshot of the setting : Go to Preferences > Internet.

                 

                Regards,

                Sandeep

                F
                FABRICE5EE1Author
                New Participant
                February 11, 2021

                Hi,

                The problem is not solved by re-installing the application.

                The only way is re-installed a lower version and then its working fine again.

                We don't change the default values in the "Internet" section.

                S
                Adobe Employee
                sangrover
                Adobe Employee
                February 11, 2021

                Can you please share the snapshot of Preferences > Internet from a machine where the issue is reproducible? It is required to check whether the correct path of browser plugin is being picked or not.

                D
                defaultgvyr4vhafhlf
                Participating Frequently
                February 11, 2021

                We are experiencing a similar issue with the latest Acrobat Reader version 21.001.20135. Our VPN client pops an Internet Explorer window for authentication and users are not able to authentiate because a pop-up dialog in the background states: 

                "The acrobat PDF browser plug-in is missing. Please reinstall Adobe Acrobat Reader to fix the problem"
                 
                This is causing major disruption in our users ability to connect remotely to our network. 
                Please provide an updarte as soon as possible Adobe.
                Show more replies
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