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richardv58917739
Participant
November 26, 2018
Question

Can open in Edge and Chrome, cant open in DC (109)

  • November 26, 2018
  • 1 reply
  • 2476 views

Hello,

Having problems with some documents, when i open the pdf file in Acrobat Reader DC i get an error reading document (109), when i open the same document in Edge or in Chrome it will open the file.

The file wont open with Internet Explorer 11 either.

Using:

Adobe Acrobat Reader DC Version 2015.023.20070

Chrome Version: 70.0.3538.110

Edge Version: 42.17134.1.0

Internet Explorer 11 version: 11.407.17134.0

using Windows 10

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    November 27, 2018

    Hi richardv,

    As per the issue description mentioned above, you are getting  error 109 when opening the file in Acrobat Reader, is that correct?

    Try installing the latest patch for Reader using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

    Reboot the machine after installing update and try again.

    You may also refer to the following forum threads discussing the similar issue:

    Latest "Problem reading document (109)" error

    There was a problem reading this document (109) (Acrobat Reader)

    "Error 109" in files returned by customer

    Is it specific to one PDF file or with all the PDF file?

    Let us know if you need any help.

    Shivam

      R
      richardv58917739Author
      Participant
      November 27, 2018

      Hello Shivam,

      Thank you for the reply, i have updaed to the latest version (2019.008.20081) the error is still there. it happens with several pdf files, even from the same person its different sometimes i can open the file and sometimes i cant open the file.

      The other topics i have read aswell but without any solution.

      I notice that when the pdf file is in outlook and i double click the file then adobe opens the file, when i drag the file from outlook to any destination on the local drive and i navigate to this folder to open the file it gives me the error 109 (not with chrome or Edge).

      i have administrator rights on that folder / file, its not readonly or any different attributes marked on the file.

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      January 3, 2019

      Hi richardv,

      Sorry for the delay in response.

      Could you check if you are running the latest patch for reader: 19.010.20069 ? if not, try updating reader to the latest patch using "Check for updates" option under "Help" menu,  You may also download updates from here: Adobe software and product updates

      Reboot the machine after installing update and try again.

      Also, would it be possible to share the pdf file you are working with to replicate the issue at our end? To share the file here in the forums, refer to the steps given in this link: How to share a file using Adobe Document Cloud

      You may also share the link for the pdf via private message - How Do I Send Private Message

      Thanks,

      Shivam

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