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elenac51625298
New Participant
February 28, 2018
Answered

Can't find documents

  • February 28, 2018
  • 1 reply
  • 807 views

I have the adobe App on my iPhone7 where I store files.When I try to open the adobe cloud from the web on my computer I don't see a link/ place where to find them. I've stored them on Adobe cloud from the mobile but I need to find them also on the PC. Can someone help please?

    This topic has been closed for replies.
    Correct answer jane-e

    First question: Are you signed in with the same Adobe ID on both devices?

    1 reply

    jane-e
    jane-eCorrect answer
    Community Expert
    February 28, 2018

    First question: Are you signed in with the same Adobe ID on both devices?

    elenac51625298
    New Participant
    March 1, 2018

    Yes, I am. Now I’ve found the link and I can enter the “ cloud files” on the pc but I don’t see the same folders I have on my iPhone. I only saw the files I created on my previous phon which I‘m not using now. Thanks for your answer.

    elenac51625298
    New Participant
    March 1, 2018

    Problem solved. Different password in the two devices. Thanks everybody!