Participant

Answered

Can't Login via Adobe Acrobat Reader for Android

Forum|Forum|5 years ago
October 7, 2020
7 replies
5008 views

Good day to all,

My name is Alexander and quite recently i can't seem to be able to login via my Acrobat Reader app on my Android smartphone.Reader version is 20.8.0.15341. I am going through 'Sign in' then press 'Continue' but when i press the 'continue' button nothing happens ! No message, no nothing ! When i turn off my wifi and press the 'continue' button it says:''Network error-Unable to connect.Please check your internet connection''.(just performed this action to check how the button reacts-and it reacts as should, but when i re-turn on wifi still nothing happens-no pop up taking me to my username an password, no nothing..) Anyone else having this ? (see attachments as well)

Crash or freeze

This topic has been closed for replies.

Correct answer TCAS Analytics

Annnnd just for giggles I tried the uninstall and reinstall trick, and low and behold it worked. Yay!!!

A

age2000906

Participant

This problem still continues to happen 2022. The only way to truly correct it is to look up the error DNS_PROBE_FINISHED_NXDOMAIN, for most people the resolution is simply switching your private dns from auto to a named dns like dns.google .Other Os apart from android may require different work arounds. This still works using a VPN.

O

Oliver2210877050ge

Participant

I have a Galaxy Tab S6 Lite and I cannot login with Google.

I have the newest Firmware for my tablet, I tried reinstalling, rebooting... Nothing works!!! The only thing that happens is an endless loading screen after I choose the option "login with Google"

Adobe Reader is useless on Android if you force people to login when the login is not working.

TCAS Analytics

Participant

I'm having the exact same problem, I've gone through all the steps outlined in the troubleshooting provided and tried using dozens of mobile data and wifi options. Has this issue been resolved, and if so, how?

TCAS AnalyticsCorrect answer

Participant

Annnnd just for giggles I tried the uninstall and reinstall trick, and low and behold it worked. Yay!!!

B

Breezeusa

Participant

Same exact problem, when i try to sign in and take me to signing screen that has continue, this continue button is not responding,

I hope no one asks us for this basic solution like reboot, reinstall. Update, PLEASE

B

Breezeusa

Participant

And by the way, i have a paid subscription that cost me$180/year

S

Shiref0101

Participant

i have the same problems and since all the collage work is online now i can only use it on the pc but i can't use the androind version.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

Please try the above suggested steps and see if that works for you.

Regards

Amal

D

defaultwjlrncizjid2

Participant

Eu também não estou conseguindo logar na Adobe ID pelo smartphone, é um Xiaomi redmi note 8, ao clicar em login nada acontece, apenas uma mensagem escrita "tente novamente mais tarde".

I'm also not being able to connect to my Adobe ID account by my smartphone Xiaomi redmi note 8, when I click to login nothing happens, just pop-up a message saying: "try again later".

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble. As described you are not able to login to Adobe and getting the error 'Try again later'

Would you mind sharing the steps that you are doing to login to Acrobat Reader Mobile application? Please try to Sign In on the Adobe's official website to see whether that works for you https://creativecloud.adobe.com/

If its a password issue then try to reset it from Adobe website https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

Regards

Amal