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J
Joel95
Participant
March 5, 2021
Question

Can't open PDF files with Adobe Acrobat Reader DC anymore, and not even the application itself

  • March 5, 2021
  • 1 reply
  • 705 views

Hi! I can no longer open PDF files with Adobe Acrobat Reader DC anymore, and not even the application itself. I have to open them with my browser. I have tried most things, but nothing works. Adobe support couldn't help me either when I let them control my computer. Would be very thankful for any help.

See the video I recorded of my screen and I talk more about the issue.
https://www.loom.com/share/82b84e248a9845c3b49ffc86f9f09e5a

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 5, 2021

Hi Joel,

 

Hope you are doing well and sorry for the trouble. As described you aer unable to open any PDF file nor the application itself.

 

Please try to create a new test user profile on Windows with full admin rights as described here : https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d  and then try to open the PDF file or Adobe Acrobat/Reader DC and check if that works.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the links below:

For Acrobat Reader DC : https://get.adobe.com/reader/enterprise/

For Acrobat DC: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

J
Joel95Author
Participant
March 6, 2021

Thanks! Now I've tried everything. It only worked when I created a new user account on my PC. But I don't want to use a new account and having to download all my apps and softwares again and do all logins and installations for all things I have. Just doing that to be able to open PDf is probably not worth it, so will use another program than Adobe for PDFs 😞

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 15, 2021

Hi there 

 

I am sorry for the delay in response. Please try to repair the user profile as described here https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12f9-8e1d-95896661c5c9 and see if that works for you.

 

Regards

Amal

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