Can't open PDF files with Adobe Acrobat Reader DC anymore, and not even the application itself

New Here ,
Mar 04, 2021 Mar 04, 2021

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Hi! I can no longer open PDF files with Adobe Acrobat Reader DC anymore, and not even the application itself. I have to open them with my browser. I have tried most things, but nothing works. Adobe support couldn't help me either when I let them control my computer. Would be very thankful for any help.

See the video I recorded of my screen and I talk more about the issue.
https://www.loom.com/share/82b84e248a9845c3b49ffc86f9f09e5a

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Crash or freeze , General troubleshooting , View PDF , Windows

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi Joel,

 

Hope you are doing well and sorry for the trouble. As described you aer unable to open any PDF file nor the application itself.

 

Please try to create a new test user profile on Windows with full admin rights as described here : https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...  and then try to open the PDF file or Adobe Acrobat/Reader DC and check if that works.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the links below:

For Acrobat Reader DC : https://get.adobe.com/reader/enterprise/

For Acrobat DC: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Thanks! Now I've tried everything. It only worked when I created a new user account on my PC. But I don't want to use a new account and having to download all my apps and softwares again and do all logins and installations for all things I have. Just doing that to be able to open PDf is probably not worth it, so will use another program than Adobe for PDFs 😞

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Adobe Employee ,
Mar 14, 2021 Mar 14, 2021

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Hi there 

 

I am sorry for the delay in response. Please try to repair the user profile as described here https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12... and see if that works for you.

 

Regards

Amal

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