Skip to main content
New Participant
February 5, 2016
Question

Can't open pdf on Mac

  • February 5, 2016
  • 17 replies
  • 60709 views

I am unable to view any pdfs with Adobe Acrobat Reader DC on my Mac.  The menu bar shows the file is open (file shows up when click on Windows in the menu bar).  When I right-click on the Reader icon in the Dock and select "show All Windows", my desktop is cleared of all other open programs and I see the open file name and a slice of an icon above the filename.  I can not click to open, enlarge it, etc.  This may be a Mac settings issue vs a Reader issue but either way, I can't figure it out.  I can open the file with Mac's Preview, but I lose not reader.  Thoughts to address?

This topic has been closed for replies.

17 replies

New Participant
February 1, 2018

So, I had the same problem and found that the windows were sized down to a bare sliver on my desktop. Once I was able to resize them, I could get in  no problem.

New Participant
January 10, 2018

Finally figured out how to fix this:

1. Open one pdf file

2. Click on the 'Adobe Reader DC' icon on the task bar to show Adobe Reader on the Menu bar

3. Clicking on the 'Window' menu item and choose 'Tile'

4. then chose 'Horizontally' or 'Vertically'

5. You should be able to see the pdf file

philaseller
New Participant
December 28, 2017

Anyone?

New Participant
November 5, 2017

I cannot launch Acrobat DC....Any sugessions, please.

New Participant
September 16, 2017

I cannot open Adobe Acrobat Reader DC on my iMac. I have uninstalled and reinstalled. This issue happened at some point a few months ago as I sometimes use computers at school. Has anyone solved this yet? The Window>Cascade>File did not work for me...first of all the link only goes Window>Cascade...File is NEXT TO Window and not in the line of icons.

New Participant
September 16, 2017

P.S. my Adobe version is 2017 Release 2017.012.20093 and my iMac version is iMac 27inch (late 2012) Mac OS Sierra 10.12.6. It is very frustrating to use a product that has been very reliable in the past and run up against a brick wall with no hope in sight.

New Participant
August 20, 2017

I just had this same issue with not being able to open any .pdf files in Adobe Acrobat Reader DC on my Mac. It acted as if the file opened but wouldn't show the document or file window anywhere on the screen (making it appear as nothing happened). Strange though as I was able to view it in Full Screen mode. Another strange observation is that .pdfs would open with no problem under my husband's user profile on the same computer. Had tried making sure files were set to open with Adobe Acrobat Reader DC, restarting computer, deleting & re-installing Adobe Acrobat Reader but that did nothing for me. I did as others suggested on this thread... Open some .pdf files then go to Window -> Cascade -> Tile and that worked for me, seemed to "unstick" whatever glitch is happening. So far it seems permanant as I have restarted computer several times and .pdf files are opening normally without having to go through this process. Fingers crossed!

phlawluss
New Participant
June 13, 2017

phlawluss
New Participant
June 13, 2017

When I open a PDF on my Mac, there is a blank gray screen. I can't see the document.  The Window -> Cascade -> Tile thing does not work for me.

try67
Adobe Expert
June 13, 2017

Go to the app menu - Preferences - Page Display and tick the "Show large images" box.

phlawluss
New Participant
June 13, 2017

Wow, that worked. Thanks!

New Participant
April 17, 2017

I have been experiencing the same issue on my Macintosh. Periodically, Acrobat DC refuses to open ANY PDF file. My solution has been to uninstall Acrobat DC, and then reinstall.  This always solves the problem, but it is extremely annoying because Creative Cloud takes a significant amount of time to uninstall and reinstall the software – and of course, this problem never happens at a convenient time.  I would be very happy to hear that Adobe has permanently resolved this issue.

Ayush__Jain
Adobe Employee
Adobe Employee
September 5, 2016

Hi kenk22709177 ,

Can you please let me know if you are still facing this issue at your end?

Alternatively , Can you please try this:

Open a few files with Acrobat, go to Window -> Cascade -> Tile and see if that brings up the PDFs.

Also let us know if you are on a dual monitor system?

Thanks,

Ayush

New Participant
May 18, 2017

I still can’t launch acrobat!!! Please help!