Can't open PDF or PDF/A files on a write protected thumb drive.

Forum|Forum|3 years ago
December 14, 2022
2 replies
8555 views

We are using Nexcopy's Lock License drives to distribute our PDF documents. The drive is hardware locked to be read only. Until quite recently, this worked fine. After the last update to Reader (2022.003.20282), attempting to open pdf files gives an error that the file is corrupted. I can unlock the drive and the same pdf file opens properly. I tried this with both PDF and PDF/A files, which should be read only opened by default. Neither worked.

I also tried this using another vendor's hardware locked thumb drive and had the same results.

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B

Brian281899333yk3

New Participant

I am having the exact same problem. It wont open on the drive. If you copy it down it opens.
I hope we get an answer to this

Krutikka D

Community Manager

Hello @Keith27575333joe7

I hope you're doing great, and sorry for the trouble.

As discussed, you're getting the error "File is corrupted." Could you please share the screenshot of the error message you're getting?

Also, look for any missing or pending updates for the Thumb Drive firmware and make sure it is updated.

Could you also please help us with a video recording of the workflow you're doing?

Hoping to hear from you soon.

Regards,

Krutikka

K

Keith27575333joe7Author

New Participant

Hi,

Thanks so much for your attention!

Attached are some screen caps of the bug. If you need me to do any other
testing, just say the word.

Keith Nagel

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