Can't open scanned pdfs after 2018.011.20036

[olegk17135465]

After this update when we try to open a scanned document (scanned as image and then automatically coverted to text via Abbyy Recognition Server) it shows an error "Insufficient data for an image.". 2018.009.20050 works fine. We have about 200 workplaces. Manually downgrading to some older version, which won't auto-update itself again would be a major headache and workflow breakage. Need a fix for this as soon as possible. 20035 version (which is available as full installer) has the same issue.

P.S. this is a second in a row disruptive update (last one was with a crash opening pdfs with forms). Seriously doubting a value of having continuous version of Adobe Reader. It proves to be very problematic..

[andrewj86575531]

Thank you for the update.

As with other users this is causing us major issues. I would be keen to get a further update before 17:00 GMT.

Thanks,

Andrew

[David_M93]

Hi Andrew,

I've experienced the same issue, as a quick fix open the file with chrome or internet explorer and set this as your default pdf viewer.

1. Right click any PDF file on the desktop/network
2. Select Open with > Choose default program.. (or ‘Choose another app’ for Windows 10)
3. Select either Internet Explorer, Edge, Firefox, Google Chrome or an alternative PDF application.
4. Ensure that the tick box is ticked, to ‘Always use…’
5. Click Ok.

Once adobe fix the issue you can revert back to their pdf viewer.

[andrewj86575531]

Thanks for the tip David!

[Hallam_E]

Any new update on this? Last thing I see is a fix was identified but was going through testing.

[Lovekesh Garg]

Hi,

The fix is being validated. It will be available very soon. We will update you here once the fix is publically available. Please stay tuned.

Thanks.

[scotth63802391]

Can we get an ETA ? The wolves are getting hungry!

[AshuMittal]

Hi,

The fix is tentatively scheduled for release within next couple of days assuming it passes all certification. Please stay tuned.

Thank you for your patience,

-ashu

[AshuMittal · Accepted solution]

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

[scotth63802391]

Great, Thank you. This worked!

[olegk17135465]

The fix is working.

[Hallam_E]

It appears that we're running into this issue again for some reason. When I go to your site to download Acrobat Reader DC the version it's downloading and installing is 2018.011.20035, is that what it's supposed to be? Please advise ASAP.

Thank you,

[Lovekesh Garg]

Please install latest patch Help-> check for updates

Or go to the link:

Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Thanks.

[olegk17135465]

As suggested below you should do manual check for updates via Help menu ant update (or download msp patch). For some reason Adobe is not making full offline installer available for every new version (only for like 1 in 4) and creates additional confusion and wastes our time having to update Adobe Reader DC after you install it with the latest available installer. Is it so hard to make installer and put it on ftp every time new version is released?