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M
miranez
New Participant
June 25, 2020
Question

Can't save fillable form on USCIS website

  • June 25, 2020
  • 2 replies
  • 14067 views

I hope I'm in the right area to ask for help.

 

I am trying to open, fill and save a PDF on the USCIS website.  The form is N-400 (applicationn for Naturalization).  I am able to open, fill and save a PDF file for other immigration forms, then go back, open and make changes, save and send to someone.

 

The N-400 displays a purple message that tells me to print the form after filling it if I want a copy because it will not save the data.  The attorney I work with is not having this problem on her PC.

 

I have the most recent version of Adobe Reader DC, Windows, Firefox, Chrome and Microsoft Edge.  I made sure all of these were updated.  I am using Windows 10 Pro on a Microsoft Surface.  I also tried opening, filling in and saving a form on a regular laptop running just Windows 10 and no luck there either.

 

Can anyone here shed light on whether the problem is the browser, Windows, the Adobe Reader or a glitch on the USCIS website?  As stated above, the problem is only with this particular form.  Immigration offers the option of printing and mailing forms, or in some cases, sending them electronically, so it doesn't make sense that I can't open this.

 

Thanks!

Deborah

This topic has been closed for replies.

2 replies

try67
try67
Community Expert
June 26, 2020

Report this issue to the USCIS. My guess is they "forgot" to apply the Reader Save Rights to the file, making it impossible to save it using the filled-in values.

    M
    miranezAuthor
    New Participant
    June 27, 2020

    Hi, thanks for your reply.  The attorney I am working with is able to get to the form, fill it in, edit it, save and print.  We are both using the same form and the same version of the form.  I can open it in Adobe Acrobat Reader, Chrome, Edge and Firefox, but not all fields are fillable even when they should be.  I should have been more clear in my original post.

    Bernd Alheit
    Bernd Alheit
    Community Expert
    June 27, 2020

    May be that the attorney uses Adobe Acrobat.

    Bernd Alheit
    Bernd Alheit
    Community Expert
    June 25, 2020

    The form has not the form save rights. You can save the filled form with Adobe Acrobat, not Acrobat Reader.

    M
    miranezAuthor
    New Participant
    June 27, 2020

    Hi, thanks for your reply.  It makes sense, what you say, that the Reader would not be for filling out forms.  Are you suggesting that I open the form in Adobe Acrobat?  I did not know there was a program for just Adobe Acrobat.  I thought all forms were available via the Reader.  I will look into this.

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