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New Here ,
Nov 13, 2019 Nov 13, 2019

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i am logged in on my phone and on google chrome. i had to reinstall adobe acrobat reader to my computer. now when i try to log into the program it says that my email is not associated with an account. 

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correct answers 1 Correct answer

Adobe Employee , Nov 21, 2019 Nov 21, 2019

Hi Rainerebecca,

 

We're sorry for the trouble and for the delayed response. Please try the suggestion shared in the article here and let us know how it goes: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

 

Thanks for your time and patience.

Anand Sri.

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Adobe Employee ,
Nov 21, 2019 Nov 21, 2019

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Hi Rainerebecca,

 

We're sorry for the trouble and for the delayed response. Please try the suggestion shared in the article here and let us know how it goes: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html

 

Thanks for your time and patience.

Anand Sri.

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New Here ,
Nov 25, 2019 Nov 25, 2019

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that didnt work... i use google chrome as my internet browser

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New Here ,
Sep 26, 2022 Sep 26, 2022

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I also had the same problem and it was frustrating when all 5 times reported not to be done!

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Adobe Employee ,
Sep 27, 2022 Sep 27, 2022

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Hi @Hào5CB5 

 

I hope you are doing well, and we're sorry for your trouble. Are you still experiencing this issue? have you tried the solution from the help article: https://helpx.adobe.com/acrobat/kb/no-account-associated-with-the-email-address.html 

 

Are you using a desktop or a mobile device and getting this error message? A screenshot of the error message would be helpful.

 

We're here to help, just need more info.

 

Thanks,

Anand Sri,

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