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Can't start Adobe Reader XI 11.0.0.379

New Here ,
Apr 22, 2020 Apr 22, 2020

My Adobe Reader XI does not open at all. When I try to start program or open document nothing happens and AcroRD32.exe appears in processes. Then I found error in event viewer (attached screenshot). Tried to install patch AcrobatUpd11023.msp, but it says that program is not installed.

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Crash or freeze
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correct answers 1 Correct answer

LEGEND , Apr 22, 2020 Apr 22, 2020

Update to 11.0.23, yes. But not with the Acrobat updater, you don't have Acrobat. Use the Reader updater. (Do not use the MUI updater unless you have the MUI product) https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.23.html

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LEGEND ,
Apr 22, 2020 Apr 22, 2020

Update to 11.0.23, yes. But not with the Acrobat updater, you don't have Acrobat. Use the Reader updater. (Do not use the MUI updater unless you have the MUI product) https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.23.html

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New Here ,
Apr 22, 2020 Apr 22, 2020
LATEST

Thank you very much!

Now it works!

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Community Expert ,
Apr 22, 2020 Apr 22, 2020

Acrobat Reader XI is no longer supported in 2017, so you should use Acrobat Reader DC.

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