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łukaszs76690760
Participant
July 14, 2016
Answered

Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

  • July 14, 2016
  • 15 replies
  • 46994 views

Hello,

After last update of Adobe Reader DC (15.017.20050) we have big problems with open PDF files. Some language characters are not displayed (like ż or ł) and we have error: "Cannot extract the embedded font MPDFAA++DejaVuSansCondensed some characters may not display or print correctly". On older version everything was fine. ADOBE DEVELOPERS - please quick fix this problem... ;-(

    Correct answer AshuMittal9644438

    Hi asdfa80756749

    Thanks for your help, it works again. I downloaded the Foxit Reader and all fonts come again as it should. :-)


    Hi all,

    We have released a patch that fixes this font issue. Please download it from the page here and click to apply the same over your existing installation:

    Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, July 21, 2016

    Thanks,

    -ashu 

    15 replies

    I
    iQ IMAGE Marketing
    Participant
    June 18, 2025

    The problem is back. Our company account is struggling with this bug and the actual version of Adobe Acrobat 25.1 (CC) too. 
    Unfortunately, we cannot test whether it also occurs with older versions of Acrobat, as the Creative Cloud does not offer older versions of Adobe Acrobat.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    June 19, 2025

    Hello @iQ IMAGE Marketing

     

    I hope you are doing well, and we are sorry for the trouble you had.

     

    Could you please confirm the version of Acrobat installed? Is it 25.001.20531 (Win) | 25.001.20529 (Mac), planned update on June 10, 2025? What is the version of the OS installed? 

     

    Re-export PDFs with Full Font Embedding. If you control the source files (e.g., InDesign): Go to File > Export > Adobe PDF (Print). Under Advanced > Font Subsetting, set it to 0% to embed the full font.

     

    Run Preflight Checks in Acrobat. Open the PDF in Acrobat Pro. Go to Print Production > Preflight. Use the “List embedded fonts” profile to inspect how fonts are embedded. You can also try Save As > Optimized PDF or Reduced Size PDF as a workaround.

     

    If the issue continues, please provide the following information: the current version of the operating system on your device, a sample PDF file, the source file, a quick screen recording with the steps/workflow reproducing the issue, and the logs from the affected machine. To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

     

    Thanks,

    Anand Sri.

    T
    Test Screen Name
    Legend
    September 11, 2017

    That's not the same problem assuming you have updated as mentioned. Contact makers of PB12.

    phyllishhofer
    phyllishhofer
    Participant
    September 11, 2017

    Hello,

    I still have the problem. I use the PB12 to generate the PDF file. Sometimes the file is opened OK but sometimes it has the error "unable to extract embedded font CIDFont+F1". What is recommended?

    Thanks

    T
    Test Screen Name
    Legend
    September 25, 2016

    Your message mentions the DejaVu font? Yet my suggestion of going back to 11.0.16 didn't work?

    A
    Anonymous
    September 24, 2016

    I have Adobe Acrobat Professional XI 11.0.17 having the same problem. It is not file generation as the file reads correctly in other programs. None of the suggestions work.  Is there any solution for this?

    Thanks.

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    September 26, 2016

    Hi BahrW​,

    This issue will be fixed in our next planned update for 11x, tentatively scheduled for Fall 2016. Please stay tuned, will confirm once fix is available.

    Thanks,

    -ashu

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    October 11, 2016

    Hi all,

    Acrobat and Reader 11.0.18 update containing the fix for the font issue is now available. You will be automatically updated to this latest version in the coming days. Or you may open Acrobat/Reader and visit Help > Check for Updates to get the update immediately.

    11.0.18 Planned update, October 11, 2016 — Acrobat and Adobe Reader Release Notes

    Thanks,

    -ashu

    T
    Test Screen Name
    Legend
    August 26, 2016

    The two fixes you mentioned are for Acrobat Reader DC, not XI. Time to upgrade.

    N
    nerijust22967549
    Participant
    August 26, 2016

    hi,

    any suggest problem fix without upgrade to Adobe Reader DC? becouse my company using Adobe Reader 11.0.17..

    T
    Test Screen Name
    Legend
    August 26, 2016

    Adobe have little interest in software they see as obsolete.


    Reader 11 is still supported for perhaps one more year, but priority is only security fixes. See reply #35, "This will be patched in our next update for 11.x tentatively planned for Fall this year."

    Or of course, downgrade - remove the security fixes in 11.0.17 by reinstalling then manually patching up to 11.0.16.

    T
    Test Screen Name
    Legend
    July 29, 2016

    Apparently, many PDFs made with this font show this issue. Apparently there is a patch for Acrobat Reader DC but not for the old (almost obsolete) Adobe Reader XI. Maybe there will be.

    I recommend you consider using a different font, rather than wait for Adobe.

    T
    Test Screen Name
    Legend
    July 28, 2016

    No the exact version from help - about. Such as 2915.1234.64433 or 11.4.32. In patches exact numbers mean everything.

    S
    suzannematwin
    Participating Frequently
    July 29, 2016

    It is Adobe Reader XI 11.0.17

    Hope there is a patch for this version.

    De : Test Screen Name

    Envoyé : jeudi 28 juillet 2016 15:13

    À : Stéphanie DHONT <stephanie.dhont@matwin.fr>

    Objet : Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

    Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

    created by Test Screen Name<https://forums.adobe.com/people/TestScreenName> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/8906455#8906455>

    T
    Test Screen Name
    Legend
    July 28, 2016

    Are you going to tell us your software version (please be exact)?

    S
    suzannematwin
    Participating Frequently
    July 28, 2016

    I think it is Adobe Reader XI.ink

    De : Test Screen Name

    Envoyé : jeudi 28 juillet 2016 14:27

    À : Stéphanie [personal data removed by forum moderator]

    Objet :  Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

    Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

    created by Test Screen Name<https://forums.adobe.com/people/TestScreenName> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/8906404#8906404>

    S
    suzannematwin
    Participating Frequently
    July 28, 2016

    Same here "Cannot extract the embedded font MPDFAA++DejaVuSansCondensedsome characters may not display or print correctly". All the company documents use this font... huge problem for us.. please release a patch to fix this asap

    T
    Test Screen Name
    Legend
    July 28, 2016

    You mean, a patch like the one mentioned in reply #9?

    S
    suzannematwin
    Participating Frequently
    July 28, 2016

    Cannot dowload any of these patches, seems does not fit with my software version.

    De : Test Screen Name

    Envoyé : jeudi 28 juillet 2016 13:55

    [Personal info removed by Mod]

    Objet :  Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

    Cannot extract the embedded font MPDFAA++DejaVuSansCondensed...

    created by Test Screen Name<https://forums.adobe.com/people/TestScreenName> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/8906230#8906230>

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