Cannot open password protected PDF on Mac OS Ventura Version 13.5.2 (22G91)

Forum|Forum|2 years ago
September 13, 2023
3 replies
1790 views

I am trying to open a PDF that is password protected. I am not able to open it even after I enter the correct password. I am able to open the same PDF with same password on a Windows machine.

OS details: Mac OS Ventura Version 13.5.2 (22G91)

Acrobat Reader details:

Architecture: arm64
Processor: Apple M1
Build: 23.6.20320.0
AGM: 7.1.1
CoolType: 8.3.1
JP2K: 4.0.0.52671

This is the error that I get:

The password is incorrect. Please make sure that Caps Lock is not on by mistake, and try again.

[personal information removed by moderator]

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try67

Community Expert

Does the password contain any special characters (eg. accented letters, or non-alphanumeric symbols, such as a dash)? If so, there might be an encoding issue.