Skip to main content
M
Matt-TFL
New Participant
November 3, 2016
Question

Cannot open PDF's in IE11

  • November 3, 2016
  • 2 replies
  • 1323 views

there is a problem with adobe acrobat/reader if it is running please exit and try again (9:9)

Started in acrobat 11, continues in current DC

    This topic has been closed for replies.

    2 replies

    C
    chrism82726737
    New Participant
    September 22, 2017

    OK, I am in the same position.... (sorry to jump in an old thread)

    Win 8.1 x64

    Acrobat DC Pro 17.012.20098

    can open pdf everywhere (local and other browsers) but not IE 11

    getting the (9:9) error

    Plugins are in ie

    i have repaired

    i have done regedits

    reinstalled

    no error msg in system or application logs

    updates

    disabled protected mode

    checked regestry vs exe path

    still (9:9)

    Please advise the solution

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    November 6, 2016

    Hi Matt-TFL ,

    Try to follow the steps given below:

    1- Check for updates, launch Reader>Help menu>Check for Updates.

    2- If that doesn't work, try disabling Protected Mode, launch Reader>select Edit menu>Preferences>Security(Enhanced)>uncheck the box "Enable Protected Mode at startup">OK.

    Please note: Disabling Protected Mode is for troubleshooting purpose only, and not recommended, please enable Protected Mode after troubleshooting.

    Could you please let me know the version of Acrobat Reader installed on the machine?

    Launch Reader>Help menu>About Adobe Acrobat Reader

    Which Operating System you have on the machine?

    M
    Matt-TFLAuthor
    New Participant
    November 7, 2016

    It's actually Acrobat DC from Cloud, the CC mod moved the post here.

    I just upgraded from Pro 11 while troubleshooting so its the current version.

    I have already disabled Protected Mode and enhanced security

    Running on Win7 Pro SP1 x64

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    November 8, 2016

    Hi Matt-TFL​,

    This was an issue we recently fixed in an out-of-band update. Please open Acrobat DC and visit Help > Check for Updates to apply the patch.

    That should fix the problem. Let me know how it goes.

    -ashu

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices