Cannot print PDF files on Mac OS X

[_Michael_Mertel_]

Hi,

since some update from Reader 8.1 to 8.1.2 I cannot print PDF files anymore. Meanwhile I installed Reader 9, but with no luck.

If I crank up the preferences I get the error "Failed to load an application resource (internal error)." ... maybe there is something wrong with the installation, but even an reinstall doesnt fix it.

If I try to print I get only the message "The document could not be printed" and then "There were no pages selected to print." ... no matter what PDF I try to print.

The Apple Preview works without any problems, so the PDFs should be good.

Can anyone help me on this ... its really frustrating.

Best Regards

--Michael

[MarkW21]

I have same issue

- Adobe Reader 9.4.0

- Mac OS X 10.6.4

Printing simply fails ?? seems to send to printer, well it starts spooling job anyway but then nothing

- simple printing one page, or two sided short edge

CUPS access_log

------------------------------

localhost - - [10/Nov/2010:11:52:08 +0000] "POST /printers/_172_16_1_59 HTTP/1.1" 200 2460 Create-Job successful-ok
localhost - - [10/Nov/2010:11:52:08 +0000] "POST /printers/_172_16_1_59 HTTP/1.1" 200 1452007 Send-Document successful-ok

CUPS error_log

------------------------------

No entries

CUPS page_log

------------------------------

_172_16_1_59 103 markw21 [10/Nov/2010:11:52:09 +0000] 1 1 - localhost RealAuth_Response_Codes.pdf A4 two-sided-short-edge
_172_16_1_59 103 markw21 [10/Nov/2010:11:52:09 +0000] 2 1 - localhost RealAuth_Response_Codes.pdf A4 two-sided-short-edge
_172_16_1_59 103 markw21 [10/Nov/2010:11:52:09 +0000] 3 1 - localhost RealAuth_Response_Codes.pdf A4 two-sided-short-edge
_172_16_1_59 103 markw21 [10/Nov/2010:11:52:09 +0000] 4 1 - localhost RealAuth_Response_Codes.pdf A4 two-sided-short-edge
_172_16_1_59 103 markw21 [10/Nov/2010:11:52:09 +0000] 5 1 - localhost RealAuth_Response_Codes.pdf A4 two-sided-short-edge

Console messages

------------------------------

NONE

------------------------------------------------------------------------------------------

So I cannot see why it is failiing, all other applications work fine. but printing anything from Adobe simply failes, therefore leading me to believe the issue is very much with Adobe.

From a google search, I found the following HP forum note

http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/MacOSX-amp-trouble-printing-ADOBE-documents/t...

This lists the following options to fix

1. Get Reader into thumbnail view and select the pages you wish to print by selecting that thumbnail for each page.

     Still didn't work

2. Repair Adobe Reader

     Still didn't work

3. Unistall/Reinstall Reader

     Still didn't work

4. Repair disk permissions

     Still didn't work

5. Open the pdf's and print from Preview.

     Only option which works, i.e. don't use adobe.

I cannot see where to 'crank up the preferences' stated by MIchael_Mertel in first post to see tht actual error ?

Any ideas what is going on ?  When can we have a fix ?

Many thanks

Mark

[MichaelKazlow]

I suggested earlier in the thread that you try to reset your printer subsystem. It will remove all printer drivers, but will frequently fix gremlins that other methods will not.

[Guest]

Why bother with Adobe Reader in the first place?

Preview, which is included with MacOS X reads PDF files.  It uses less resources, launches faster, and operates far faster than Adobe Reader.

I cannot recall the last time I had a PDF file that it wouldn't open.

Note: this is the second time I'm typing this.  The forum ate my last post.  Disabling the COPY function from the context menu in a text entry box is bad UI design at best, and inexcusable when your site is losing entered text.

[Guest]

Hi K12ITGuy,

   Ummm, it's all about choice isn't it? Anyhow, this gives us a choice as to whether to use Preview or not

.

[Saraswati2]

This printing issue with Adobe Acrobat Pro or Reader has been going on for at least 4 years!  Adobe, you need to fix this!

Four years ago, I bought a Canon PIXMA MP500 and immediately upon installing the printer (with the latest drivers, running permissions, etc.), I could not print PDFs from Adobe Acrobat Pro (for Mac). I always got the following error message:

Error: Unable to open raster stream - :No such file or directory

I was forced either to "print as image" or use Preview in order to print, which is not ideal. I was very disgruntled at having purchased Acrobat Pro when I couldn't print from it properly.

Now, four years later, I have upgraded my printer to a Canon MG6120 (again, I've downloaded the latest drivers, etc.), and I am dumbfounded to discover that this PDF printing problem with Acrobat Pro and Reader STILL EXISTS.   I had considered upgrading to Acrobat Pro 9, but why should I bother now? I am still using Acrobat Pro 8.2.5. I am now considering abandoning Acrobat Pro for SmileOnMyMac's PDF Pen, which seems to have all of the features I would need, and at a fraction of the cost of Acrobat. (And there's even a money-back guarantee.)

I just downloaded the demo version of PDF Pen and it prints like a charm!  Here is a link to the basic info page:

http://smilesoftware.com/PDFpen/index.html

Here is a chart comparing PDF Pen with Acrobat, PDFClerk, and Preview:

http://smilesoftware.com/PDFpen/compare.html

I use SmileOnMyMac's excellent PageSender Fax Software, and I've had nothing but great experiences with support whenever I've needed it. Judging by the reviews of PDF Pen, there are many happy customers.

[Guest]

I believe the problem is that Adobe reader is trying to pstoraster on Mac os x which does not exist! See solution at the link:

http://discussions.apple.com/thread.jspa?messageID=13092335

I've posted a bug report with Adobe.

[Saraswati2]

Thank you, cytan299, for your message and the link to your solution in the Apple thread.  I'm a bit confused, though, by the sentence, "You have to rename the pstoraster which may already in in the /usr/libexec/cups/filter directory before doing the above."  What would I rename the pstoraster to before typing the following into Terminal?

*************************************
cd /usr/libexec/cups/filter
sudo ln -s pstocupsraster pstoraster
**************************************

Could you clarify the steps? I must admit that I'm a bit squeamish about doing anything in Terminal.

Thanks for your help and for posting a bug report with Adobe!

[Guest]

Sorry, I didn't add in that part in.

First make sure that pstoraster does exist:

cd /usr/libexec/cups/filter

ls pstoraster

Either the file is found or it's not. If "ls" finds it, then just move it to some other name: e.g. pastoraster1

sudo mv pstoraster pstoraster1

Then you can follow the ln command to soft link pstocupsraster to pstoraster.

Please post here if it works

[Saraswati2]

Eureka!!! Your instructions worked!  I am now able to print from Adobe Acrobat Pro 8.2.6 with my new Canon MX6120!

To recap for other Mac users, here is the fix:

In Terminal, type the following:

*****************************

cd /usr/libexec/cups/filter

ls pstoraster

[Terminal did find pstoraster]

sudo mv pstoraster pstoraster1

[I was then prompted to type in my admin password]

sudo ln -s pstocupsraster pstoraster

******************************

After typing in the last line, I tried to print a PDF from Acrobat Pro and it printed without a hitch!  Thank you!

One question: Should I delete "pstoraster1"?  Or just leave things as is?

Thank you VERY much, cytan299!

[Guest]

I'd just leave pstoraster1 as is. It's not going to do any harm sitting in that directory.

I'm glad that the work around was successful.

[Saraswati2]

Ok. I'll leave the pstoraster1 as is.

Thank you again very much for your help! I'm very glad that I no longer have to use "print as image" or use Preview to print PDFs now.

[Wattabing]

Guys this worked for me, try adding your printer again but for the DRIVER use GENERIC POSTSCRIPT DRIVER and then make that your default printer, then open adobe and try and print using the newly added printer with the postscript driver.... i just added a second printer using the postscript driver and kept my original printer/ with right driver installed as well... or just chnage your current printer so it uses the postscript driver...

I got mine to work by going to Preferences - Print & Fax. I selected  my printer and clicked Options & Supplies. Under the driver tab I  changed the "Print Using:" box to Generic PostScript Printer. I'm not  sure if this is what you are supposed to do. I'm not an expert but it  worked for me so I am going with it.

[rockyshaw19460712]

First let me state that this is my solution on a Macintosh running 10.7.5 and Acrobat Pro X (with all the latest updates).

This problem started for me just this last weekend. I have been to every so-called solution that I could find via a Google search and NONE of these "solutions" even by the self-tagged "experts" work. PERIOD!

I decided to follow one suggestion to install Acrobat Pro 9. However, instead of uninstalling Acrobat Pro X first, I left it installed.

During the initial startup of Acrobat 9 after installation I was offered the option of installing an Extra feature called Adobe PDF Printer which allows me to "Create Adobe PDF files from any application by printing to Adobe PDF Printer". I opted in to that extra.

Once Acrobat Pro 9 had started I tested it using one of the PDF files that had failed to print with the dreaded "No pages selected......" error messages. THE FILE PRINTED AS EXPECTED!

I then decided I would uninstall Acrobat Pro X, but on a whim decided to try to print the same PDF file that had just printed using Acrobat Pro 9 one more time. IT PRINTED!

All I can figure out is that somehow selecting the option to have Acrobat Pro 9 install the option for allowing other applications to create a PDF repaired something within the Mac operating system. Just a guess.

Hope this helps someone.