Participant

Answered

Choose paper source by PDF page size

Forum|Forum|5 years ago
February 10, 2021
7 replies
4745 views

I think a recent update may have disabled this. Whenever I check this option the page size stays the same. I now have to choose the paper size and orientation manually everytime I try to print. Anybody else experiencing this or know of a fix?

Correct answer Meenakshi Negi

Hi All,

Thank you for your patience and sorry about the trouble caused.

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

Let us know how it goes.

Thanks,

Meenakshi

E

Efren5E41

Participant

Has this issue been resolved? I just purchased a dual tray HP printer to be able to print files like this with no success. I use a MacBook and an HP 404DW.

Meenakshi Negi

Correct answer

Community Manager

Hi All,

Thank you for your patience and sorry about the trouble caused.

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe

Let us know how it goes.

Thanks,

Meenakshi

K

KerryParadis

Participant

This does not fix the issue. It only fixes the issue if I am printing on single page. If I print multiple pages that are a mixture of legal and letter it still prints the default.

T

Trent5ECBAuthor

Participant

Thanks for the quick reply. I'll attach the link for solution below

https://community.adobe.com/t5/acrobat-reader/unable-to-print-by-pdf-page-size-latest-update-fix/td-p/11824230

K

Kyle5F8D

Participant

We've been noticing this at our office, too. It looks like both this and the "auto" paper orientation checkboxes no longer overide the settings in Page Setup, which really makes mixed-size printing a pain. This has only started in the last couple of days and affects our entire office, so I think the OP is right in suspecting an update.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

Please look the the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/quot-choose-paper-source-by-pdf-page-size-quot-not-working/td-p/11819838#M76006 and see if that helps.

Regards

Amal

M

msmivo

Participant

I have this problem also. An absolute pain when you regulary print different documents between A4 and A0.

P

Pattie0D45

Participant

I am also having this same problem. Has anyone found a solution yet?

K

KerryParadis

Participant

I'm having the same issue as well.

J

jenajoli

Participant

I am also experiencing this issue. I have been printing mixed files (letter and legal) with the same laptop and printer for months, but now it will only print one paper type at a time. I unistalled and reinstalled both Adobe and the printer driver software and am selecting "Choose paper source by PDF size" in the print window, but it will still only print all letter or all legal.

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