Cloud storage

[BDSWR]

I am having difficulty accessing cloud storage from my work phone. It would just tell me to connect to a network, but I had network connectivity. I tried clearing cache, signing out and back in, reinstalling and even tried accessing it from a Web browser, but nothing has worked. I have a lot of important documents on there, so any fix would be appreciated. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

are you using a work network to connect?

[BDSWR]

I am connected to EE via my work mobile. I've only noticed this issue in
the last couple of weeks. It was working fine before then. I still have
plenty of data left.

[kglad]

do you have cc on a non work device?

if so, does cc work outside of work devices?

dp you have a teams or enterprise subscription?

[David__B]

I second the suggestions from @kglad it could be related to security or firewall software on the work network restricting access. Maybe try connecting through cellular on the phone or see if you encounter the same issue from a computer on the work network 

Best,
Dave

[BDSWR]

Sorry, what is "cc"? And no, I don't have any subscriptions.

[kglad]

cc = creative cloud

and what are you using adobe for if you have no subscription?

[BDSWR]

No, I don't have creative cloud.

[kglad]

and what are you using adobe for if you have no subscription?

[BDSWR]

Sorry for the late reply, just had a few days off. I use Adobe to view work related documents. I have no need to edit or anything..

[Nancy OShea]

Adobe is a company with 100s of products & services. 

Which Adobe product or service do you use?  Please be specific.  

Acrobat Reader, Acrobat Pro, Adobe-sign, Adobe Express, Adobe Portfolio, Adobe Bridge....

[kglad]

so i assume you have some question about reader.

[BDSWR]

Sorry guys, yes. Reader. I should have said 😖

[kglad]

well, we finally figured that out and moved your post to the reader forum.

[BDSWR]

😅 thank you.

[kglad]

you're welcome 

[Nancy OShea]

Adobe Creative Cloud is not the same as Apple iCloud.

They are two separate things.

[kglad]

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