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T
TD-SA
Participating Frequently
October 22, 2020
Question

compress pdf asks for upgrade even though upgraded

  • October 22, 2020
  • 2 replies
  • 3125 views

I am on the paid pdf pack version.

When I open a pdf from file explorer in windows 10 (account signed in), and then click on the compress icon, it opens the adobe web page (with my account signed in) and then asks me to upgrade (or free trial.)  However I have already upgraded to pdf pack, and upgraed to it specifically so i can compress files.

Why is this happening and how to solve it?

Thank you

 

This topic has been closed for replies.

2 replies

T
Test Screen Name
Brainiac
October 22, 2020

According to the web page this is an online service, so it might not work directly in Reader. See https://helpx.adobe.com/document-cloud/help/compress-pdf.html for how to connect to the online service.

T
TD-SAAuthor
Participating Frequently
October 22, 2020

Thank you 

Yes it works when i go directly to the web page and then drag/drop the file there.  Checked 4 documents and all ok.

So then, next question is how do I log an error with adobe on their windows app that the compress icon takes the user to the wrong web page.?

T
TD-SAAuthor
Participating Frequently
October 22, 2020

Logging bugs is always hard to figure out, but I suggest here: https://www.adobe.com/products/wishform.html

 


Thanks!

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 22, 2020

Hi there

 

Hope you are doing well and sorry for the trouble caused. As described, you are getting the option to upgrade or free trial when you try to compress the PDF using Adobe PDF pack.

 

I have checked the subscription details with the email you are using on this community and found that you have switched to PDF pack recently.

 

Please logout of the application and reboot the computer once and relogin with the same email id and check if that works for you.

 

You may also try using the the link https://helpx.adobe.com/document-cloud/help/compress-pdf.html

 

Regards

Amal

T
TD-SAAuthor
Participating Frequently
October 22, 2020

Thank you for responding.

Yes it is loaded on my windows machine too.

I did as you suggested, but still have the same problem.

I upgraed more than 24 hours ago, and all logins reflect the change (online, windows and on mobile).

However it still won't allow me to compress, just asks me to upgrade - again.

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