configure viewing environment

[davev16222497]

I have down loaded update AcroRdrDCUpd1801120036 in order to over come the error that pops up when I try to download a form.   I still get the same message as below.  I have no idea of what could be wrong, but am afraid to down load any more updates.

" The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader.   For information on how to install Adobe Reader and configure your viewing environment please see  http://www.adobe.com/go/pdf_forms_configure. 

Thank you for your help

[Bernd Alheit]

Did you follow the link?

[davev16222497 · Accepted solution]

I did follow the link but am not sure what the answers are going to do.  I have a windows 10 system and down loaded the patch or up date for that system but still get the same message.

I cannot seem to locate any configuration sethings that I can change in my profile either.

[Bernd Alheit]

On Windows 10 you can use the Internet Explorer.

[davev16222497]

I am happy to say that the solution was to right mouse click on the file itself, then it down loaded, the IAVA scanned it and then it opened.   The learning point to me is that the e-form will not open on line, it has to be downloaded to work.

Thank you for taking the time to help

D.

[LibraryLiz2016]

This was incredibly helpful to me! Thank you!

[Test Screen Name]

You must be sure to open the file in either Internet Explorer or Acrobat Reader. Nothing else. It is NOT ENOUGH just to install Acrobat Reader... you will not be able to view it in other browsers like Chrome or Firefox, or in any email app.

[Justin38666562rqap]

You posted a link that does not work. 

[nigel_4587]

I have this same issue.

I have downloaded the document and am trying to view it in the latest version of Adobe reader.

I have tried to follow the link but it seems to now be dead.

I don't think Internet Explorer exists anymore (does it?), so that is not an option.

Interestingly (and contrary to the advice given here) I can view it in other browsers, but the form doesn't seem to work.

Any help would be greatly appreciated.

[S. S]

Hi @nigel_4587,

Hope you are doing well. Sorry for your experience with viewing forms on Acrobat.

The message shared in the original post is a generic message that was displayed on the initial versions of Web Browsers.

This basically means that the form you are trying to open requires the desktop version of Acrobat for multiple reasons (e.g., architecture, metadata).

You can get the latest version of Acrobat Reader from here: https://adobe.ly/4nxBPry

Hope this helps.

Regards,
Souvik.

[nigel_4587]

No, sorry it doesn't help.

Because as I said, I did download the file, and install the latest version of Adobe reader.

The problem only occurs when I'm trying to view the form in the Adobe app.

[S. S]

Hi @nigel_4587,

Thanks for the response.

Would you mind sharing a screenshot of the error you see when trying to view the file?

Also, if possible, can you share the file with us for further investigation and better understanding?

Look forward to hearing from you.

Regards,
Souvik.