New Participant

Answered

configure viewing environment

Forum|Forum|7 years ago
June 26, 2018
3 replies
19477 views

I have down loaded update AcroRdrDCUpd1801120036 in order to over come the error that pops up when I try to download a form. I still get the same message as below. I have no idea of what could be wrong, but am afraid to down load any more updates.

" The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. For information on how to install Adobe Reader and configure your viewing environment please see http://www.adobe.com/go/pdf_forms_configure.

Thank you for your help

Correct answer davev16222497

I did follow the link but am not sure what the answers are going to do. I have a windows 10 system and down loaded the patch or up date for that system but still get the same message.

I cannot seem to locate any configuration sethings that I can change in my profile either.

N

nigel_4587

New Participant

I have this same issue.

I have downloaded the document and am trying to view it in the latest version of Adobe reader.

I have tried to follow the link but it seems to now be dead.

I don't think Internet Explorer exists anymore (does it?), so that is not an option.

Interestingly (and contrary to the advice given here) I can view it in other browsers, but the form doesn't seem to work.

Any help would be greatly appreciated.

S_S

Community Manager

Hi @nigel_4587,

Hope you are doing well. Sorry for your experience with viewing forms on Acrobat.

The message shared in the original post is a generic message that was displayed on the initial versions of Web Browsers.

This basically means that the form you are trying to open requires the desktop version of Acrobat for multiple reasons (e.g., architecture, metadata).

You can get the latest version of Acrobat Reader from here: https://adobe.ly/4nxBPry

Hope this helps.

Regards,
Souvik.

N

nigel_4587

New Participant

No, sorry it doesn't help.

Because as I said, I did download the file, and install the latest version of Adobe reader.

The problem only occurs when I'm trying to view the form in the Adobe app.

J

Justin38666562rqap

New Participant

You posted a link that does not work.

Bernd Alheit

Adobe Expert

Did you follow the link?

davev16222497AuthorCorrect answer

New Participant

I did follow the link but am not sure what the answers are going to do. I have a windows 10 system and down loaded the patch or up date for that system but still get the same message.

I cannot seem to locate any configuration sethings that I can change in my profile either.

Bernd Alheit

Adobe Expert

On Windows 10 you can use the Internet Explorer.

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