Context menu or right-click menu inside acrobat went wrong.

Forum|Forum|4 years ago
December 6, 2021
4 replies
8730 views

I am using the Acrobat Reader DC (2021.007.20099, 64 bit). The context menu in my machine (Windows 11, 22000) is changed and performing flickering several times when I right click on an opened PDF file (as shown in Pic. 1). This is a quite bad experience and this menu has a completely different style from other right-click menus, like the one for the selected contents (Pic. 2). The right-click menu is fine on other machines I have with same version of system and Acrobat Reader (Pic. 3). I have tried to reinstall and to repair the Acrobat Reader but is useless. I do not want a context menu like this and I am acquiring a solution to this problem, thank you for your attention.

This topic has been closed for replies.

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ntoskrnlAuthor

Participating Frequently

Update. To all: I find that this problem is related to the installation of Microsoft Office Professional Plus 2021 (or maybe Microsoft Office 365), and this menu appeared when I install the Microsoft Office Professional Plus 2021.

I still want to know how to revert the origional menu that before I install the Microsoft Office Professional Plus 2021 (I do not want to uninstall the Office cause I need it). Thank you.

jane-e

Community Expert

Hi

I also have Office 365 installed and keep up the updates.

I looked at this yesterday in both Acrobat Pro and Acrobat Reader and did not come up with an answer. I also tried unsuccessfully to find the same Welcome PDF so I could look at the Security settings. Can you click the Padlock in the left-hand pane and show a screenshot of the security setting?

Jane

N

ntoskrnlAuthor

Participating Frequently

Fine. There is one more picture showing that in a normal PDF file this issue still existed.

Bernd Alheit

Community Expert

Have you also a installation of Adobe Acrobat on the system?

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ntoskrnlAuthor

Participating Frequently

I am sure that I have never installed the Adobe Acrobat on this machine.

jane-e

Community Expert

Hi @ntoskrnl

Right-clicking is context-sensitive, meaning it changes depending on exactly where your mouse is positioned, which tool you are using, and if anything is selected.

Can you please post a larger version of the screen shot of the context sensitive menu that you don't like? Include the menu, toolbars at the top, and panels on the left and right. We need to see more of your screen to assess what is going on.

Jane