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Participating Frequently
January 1, 2022
Question

could not be open the file because it is either not a supported file type or the file is damaged

  • January 1, 2022
  • 2 replies
  • 5089 views
sometimes when i'm trying to open pdf files from my USB, it gives me a message saying Adobe Acrobat Reader "could not be open the file because it is either not a supported file type or because the file has been damaged".

strangely, this has also happened when i tried downloading an Excel version of a PDF. i fully scanned my entire USB with my Norton Antivirus, where i was told i had no virus in there, and also tried uninstalling then reinstalling Adobe Acrobat Reader yesterday. for some reason, it seems to mostly happen with PDFs possibly larger than 1000KB, though i did get the same message when i tried opening a PDF at around 600KB. even stranger, when i tried downloading PDFs larger than 1000KB from a website whose name i can't remember right now, they opened up just fine. these files seem to open after i download them but, in most cases, when i eject my USB and then put it back in, they throw error messages saying they can't open.

could someone please help me figure out what's going on so i can download and view PDF files properly that are above 1000KB without these error messages?
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2 replies

Bernd Alheit
Community Expert
Community Expert
January 1, 2022

Can you copy the file from the USB drive to a local drive?

try67
Community Expert
Community Expert
January 1, 2022

Reader can't open XLSX files, or any other format, except for PDF. Use Excel.

Participating Frequently
January 1, 2022

that doesn't quite answer my questions regarding the other error messages with the PDF files, as i have detailed in the above message and in the images i provided

try67
Community Expert
Community Expert
January 1, 2022

Open these files in a plain-text editor (like Notepad). What's the first line you see there?

And the file-size has nothing to do with it. PDF files can be much much bigger than 1MB...