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faizans15560927
faizans15560927
New Participant
June 19, 2018
Question

Digital Signature button is not working on PDF

  • June 19, 2018
  • 3 replies
  • 75647 views

I Just received one very important document from my client to sign it and I installed Adode Reader latest version and open that document which has privilage to sign and I connected the Digital Signture pen drive and clicked on signature button. BUT NOTHING WORKED, WHEN I M CLICKING IT IS DOING NOTHING.

THIS IS VERY IMP DOCUMENT AND THIS SOFTWARE IS NOT WORKING PLEASE HELP

This topic has been closed for replies.

3 replies

L
LE34
New Participant
November 1, 2022

We are having the same issue in our organization.

We are using something called NemID (Denmark), and as soon as we install anything newer than version 1.10.0.68728, the sign button in Adobe Reader no longer does anything. This is tested in both an old version (2019.010.20098), and the newest version (2022.003.20263).

For testing purposes, we have tried this in Foxit pdf reader, and it works just fine there regardless of NemID version.

 

This looks like an update is needed for Adobe Acrobat (Reader).

    N
    Nithesh5FB7
    New Participant
    October 16, 2021

    Hi Everyone,

     

    Please Re-install the DSC Token drivers and then try again.

    B
    Bernardo5EC9
    New Participant
    November 9, 2021

    Hello;

     

    I have done all of the above and it´s not working. 

    I have a windows 10 Home Edition 64 bit.

    I am not able to sign any document. 

     

    Thank you

     

    Bernardo Ribeiro 

    N
    Nithesh5FB7
    New Participant
    October 21, 2022

    Hi Bernardo Ribeiro,

     

    Try Reinstalling the older versions of DSC Token applications.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    June 19, 2018

    Hello Faizans,

    We apologize for the inconvenience caused, as per the description above, you are not able to sign a PDF file using Adobe Reader, is that correct?

    What is the dot version of Adobe Reader installed, to identify, please refer to Identify the product and its version for Acrobat and Reader DC

    If you are using Windows machine, try repairing Adobe Reader from help>repair installation, reboot the machine and try signing the PDF.

    For testing purpose, please disable the "Enable Protected Mode at startup" from Edit>Preferences>Security(Enhanced).

    Note: Disabling the Protected Mode is only for testing purpose, please enable it back once the testing is complete.

    Is it possible to copy the digital signature you have in the pen drive and save it to the local machine and then try signing the PDF?

    Also, try signing any other PDF file and see if this issue is reproducible.

    Is it a Mac or Windows machine and what is the version of OS installed?

    Let us know how it goes and share your findings.

    Regards,

    Anand Sri.

    A
    abhishekk.aj
    New Participant
    March 2, 2020

    same problem is happening with me it is LLP incorporation form and they have already created digital signing box but when i click on it nothing happens but when I open another different pdf digital sign open shows at top but not on that form please help as it is very important document

    S
    Sovik5E91
    New Participant
    September 27, 2020

    Dear abhishekk.aj,

     

    I am also facing the same problem. Also, certain fields after filling up are not savong after saving the file. File / Attachment uploads are apperantly working and saving. Did you find a Solution. Please Help. This is happening in multiple forms. I am also struggling to carryout formalities of LLP firm.

     

    Thank You

     

    Sovik Srimany

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