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21

Disable 'send as a link' attachment

Community Beginner ,
Apr 13, 2023 Apr 13, 2023

Hello,

 

Until last week, it was possible to add PDF files directly as attachments to a Microsoft Outlook mail.

Now an additional button has been added where a link is shared and the file is shared through Adobe's cloud service.

 

Is it possible to turn off the option to send the file as a link (and thus upload it to the cloud) by default? So that all files go directly to Outlook as attachments by default again?

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Share or review PDFs
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correct answers 5 Correct answers

Adobe Employee , Apr 17, 2023 Apr 17, 2023

Hi  Rob293861073xdu,

 

Thank you for your patience so far.

 

To send the PDF as an email attachment, disable the "Send link in attach to email (Sign-in required)" option in Acrobat Preferences.

Go to Edit > Preferences >  Email accounts on a Windows machine in Acrobat or Acrobat Reader. For Mac, Application Preferences > Email accounts.

Refer to the screenshot attached below:

Settings.PNGexpand image

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identif

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New Here , Jun 20, 2023 Jun 20, 2023

Cliff30613319qe03_0-1687268484901.pngexpand image

 

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New Here , Jul 07, 2023 Jul 07, 2023

I found a much easier way to stop Adobe from putting doucments into their cloud and using alink in your emails.  And I cannot stand it when company's do this.  I took me over an hour to figure it out for OUTLOOK users only.

In your OUTLOOK porgram on then opening page go to "FILE" in the upper left corner. Then click on "Options" near the bottom.  After clicking on "Options"  on then left side bar go to near the end of then list and click on "Add-ins."  Then at the bottom of then pop-up that appe

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New Here , Jul 10, 2023 Jul 10, 2023

This is the solution that actually works, well done.

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Adobe Employee , Jul 10, 2023 Jul 10, 2023

While using Acrobat application:
You can click on file menu >  preferences > email accounts> uncheck send as attachment link
If link generate while attaching PDF in outlook app:-
go to: file menu > options > add-in > go > you will see two Acrobat related add-in,
uncheck document cloud for outlook (keep PDF maker option enable)

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replies 120 Replies 120
New Here ,
Apr 01, 2024 Apr 01, 2024

Thank you for this.  It was making me a bit crazy!  All fixed.

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New Here ,
Apr 10, 2024 Apr 10, 2024

Thank you so much, spent several hours delving thru Adobe to try and find the answer. Their AI chat is useless!

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New Here ,
Apr 22, 2024 Apr 22, 2024

It worked!!!!  thank you.  I tried everything and this finally worked

 

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New Here ,
Sep 21, 2024 Sep 21, 2024

THANK YOU, THIS WAS DRIVING ME BATTY

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New Here ,
Oct 11, 2024 Oct 11, 2024

Perfect,  I tried many other ways with no success but this one worked.  Thanks

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New Here ,
Oct 28, 2024 Oct 28, 2024

This is brilliant, thanks for taking the time to post the solution you found to make everyones lives easier

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New Here ,
Oct 28, 2024 Oct 28, 2024

thank you!!!!!

 

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New Here ,
Oct 29, 2024 Oct 29, 2024

Lot of thanks ! Those invisible addons are unbearable

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New Here ,
Nov 16, 2023 Nov 16, 2023

I removed Adobe reader and just used Chrome or Edge to open the PDF file.  You can always use word or any office app to save anything to PDF.

 

 

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New Here ,
Sep 12, 2023 Sep 12, 2023

The link in Adobe didnlt help.  I had to remove the Adobe addin's from Outlook.  That did it.

 

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New Here ,
Mar 11, 2024 Mar 11, 2024

we had a diffeent solution for the problem: we removed adobe completely and replaced it with a different product. 

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

I disabled the "Always send files as a link" option in Acrobat preferences, but it did not help. I rebooted as well after changing the setting.

 

Finally solved by disabling the "Adobe Document Cloud for Microsoft Outlook - Acrobat" COM add-in. Very satisfying to see the attachment not automatically converted to a link after doing this!

 

In Outlook:

- File -> Options

-- Add-ins

--- Manage COM Add-ins - press Go...

---- Uncheck "Adobe Document Cloud for Microsoft Outlook - Acrobat" and press OK

 

 

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New Here ,
Jun 02, 2023 Jun 02, 2023

That works perfect. Thank you so much.

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New Here ,
Jun 06, 2023 Jun 06, 2023

 This worked a treat! 

 

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New Here ,
Jun 08, 2023 Jun 08, 2023

Unfortunately I've tried both methods, and few days later it still came back for one of my users.  This is a terrible "feature."

Do better Adobe.

 

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New Here ,
Jun 13, 2023 Jun 13, 2023

 Thank you a zillion! Such an releif! Wish you all the joy and love in life for your help and advise!

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New Here ,
Jun 15, 2023 Jun 15, 2023

Thank you! Whew!

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New Here ,
Jun 15, 2023 Jun 15, 2023

THANK YOU!!!!!

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Community Beginner ,
Jun 15, 2023 Jun 15, 2023

Strangely, that did not work for me (when I click Share File).

However, If I discovered that if I click on the envelope on the right hand side of the top menu bar, It does allow me to send email, so I'm giving up trying to solve the use of the "Share File" option.
(Notwithstanding the fact that the whole new interface has me baffled.. like how do I move the navigation tools to the top instead of bottom-right?)

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

Of the many solutions posted, this is the only one that worked for me! (The "Manage COM Add-ins" solution)

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New Here ,
Jun 20, 2023 Jun 20, 2023

OMG! thank you for posting the solution!!!! You just saved me a ton of hassle!

 

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New Here ,
Jun 20, 2023 Jun 20, 2023

We have been dealing with the same thing so I put our local IT person on it. She is a bulldog when it comes to issues like this. If you dont have Adobe Pro, I dont think its an issue. Adobe is a good program, it just wants to take over.

Glad it worked for you. It was very inconvenient.

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

I have pro and it didn't work!

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New Here ,
Jun 21, 2023 Jun 21, 2023

Thanks Peter!

This worked for me too. It's quite satisfying to end the frustration and stop sending photos of my screen from the phone.

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New Here ,
Jul 03, 2023 Jul 03, 2023

Thank you, thank you, thank you!  The change in Outlook as you have included it WORKS!  Much Much Appreicated!!!!!!!!

 

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