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M
Mike30675754jt07
Participant
June 23, 2023
Answered

Disable the "Welcome to Acrobat Reader" "Start Tour" on first launch

  • June 23, 2023
  • 2 replies
  • 28461 views

Hi All,

 

I have deployed Adobe Acrobat Reader DC via GPO into a Windows 10 AD environment using the enterprise installer and configured with the Acrobat Customization Wizard DC. The installed verison is 2023.003.20215.

 

My requirement is simple. When a domain user opens Reader for the first time, I want Acrobat Reader DC to open and display the PDF file that the user is trying to open, without showing any other welcome screens or asking any questions or doing anything other than showing that PDF file.

 

What I have tried:

  1. In the customization wizard, I set as many options as I could find to disable such prompts and I disabled all Adobe online services.
  2.  Set these registry keys via GPO:


    [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\HomeWelcomeFirstMileReader]
    "iFirstMileStage"=dword:00000001
    "bHasShownReaderAppCard"=dword:00000001
    "bHasShownScanAppCard"=dword:00000001
    "bScanAppUsed"=dword:00000001
    "bFirstMileMinimized"=dword:00000001

    [HKEY_LOCAL_MACHINE\Software\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cWelcomeScreen]
    "bShowWelcomeScreen"=dword:00000000

    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\UsageMeasurement]
    "bInstalledCleanupCheckDone"=dword:00000001
    "bHighbeamNoticeShown"=dword:00000001

    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\FTEDialog]
    "iFTEVersion"=dword:0000000a
    "bWelcomeCard_AcroUpdate"=dword:00000001
    "bHighBeamCard"=dword:00000001

    [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Acrobat Reader\DC\Installer]
    "ENABLE_CHROMEEXT"=dword:00000000

  3.  Installed the group policy template AcrobatReaderDC.admx and set:
    Show messages when I launch Reader to Disabled
    Don't show messages while viewing a document to Enabled
    Turn off user participation in the feedback program to Disabled

Despite doing all of the above, the "Welcome to Acrobat Reader" screen is displayed with the blue button that says "Start Tour" upon first launch for each domain user. How can I stop this behaviour?

    Correct answer S_S

    Hi @Mike30675754jt07,

     

    Hope you are doing well. Thank you for reaching out!

     

    From the above message, I suggest adding the What's New Experience dialog request as well. You can refer to the link for more: Lockable Settings (adobe.com)

     

    Also, the first time experience can be disabled using the given steps: Lockable Settings (adobe.com)

     

    Hope this helps.

     

    -Souvik

    2 replies

    Q
    Quoc33916239maxh
    Participant
    November 28, 2023

    I figured it out!  I just deleted Adobe Acrobat and I no longer get the stupid pop-ups!!!!

      A
      AHMET34856535tz47
      Participant
      January 17, 2024

      For the ones suffering; it did work, preferences are also saved:

      Right click the Adobe Shortcut / Select Properties / Compatibility Tab -> Uncheck compatibility

        S_S
        Community Manager
        S_SCommunity ManagerCorrect answer
        Community Manager
        June 30, 2023

        Hi @Mike30675754jt07,

         

        Hope you are doing well. Thank you for reaching out!

         

        From the above message, I suggest adding the What's New Experience dialog request as well. You can refer to the link for more: Lockable Settings (adobe.com)

         

        Also, the first time experience can be disabled using the given steps: Lockable Settings (adobe.com)

         

        Hope this helps.

         

        -Souvik

          M
          Mike30675754jt07Author
          Participant
          July 3, 2023

          Hi Souvik,

          I can confirm that by following your instructions for the mentioned registry entries, the welcome screen popup no longer shows. Thank you for providing this information!

           

          To further simplify this for anyone else reading, I have set these registry keys via group policy:

           

          HKML\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\bToggleFTE

          DWORD 1

           

          HKML\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\bWhatsNewExp

          DWORD1

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