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Dirk98A7
New Participant
March 16, 2021
Answered

Display error of PDF Forms

  • March 16, 2021
  • 2 replies
  • 2131 views

Hi,

I'm using the latest version of Adobe Reader DC on Windows 10 64Bit Pro.

I'm having issues viewing and filling PDF-Forms as well as some other PDF-Files.

I get visual artifacts as soon as i hover over any form element with my mouse. Sometimes this also happens with plain tables (no forms).

If the document is in small window and the toolbar is visible, i can click into the fields of the form without any artifacts. (acrobat_1.png)

As soon as the black toolbar disapears, I get those artifacts in acrobat_3.png visible, when I hover over any element fillable.

When scrolling or resizing the page, the artifacts disappear until one movest the mouse to one of the fields.

When in fullscreen, it happens immediately when clicking into any form element. (see acrobat_FS1.png).

What I already did:

Uninstalled Acrobat Reader DC, used any random .PDF viewer - worked.

Reinstalled Acrobat Reader DC, same issue.

Uninstalled AR DC & graphic drivers (AMD Radeon), Uninstalled AR DC.

Reinstalled (fresh install) VGA-Drivers, reinstalled AR DC - same issue. I think it didn't have this artifacts unless AR DC automatically installed an update, but can't proof that.

It's quite annoying as AR DC is way better in printing options than any other PDF viewer. It's quite annoying as i get a lot of Forms which I can't fill on my PC.

 

Maybe someone can help?

Let me know if i can help you out with any further technical data.

Sincerly yours

Dirk

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

We are sorry to hear that. Please try to repair the installation (Win only) and reboot the computer once and see if that works. Go to Help > Repair Installation.

 

If it still doesn't work, please try to create a new test user profile with full admin rights and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/

 

Regards

Amal

2 replies

D
defaultouw92418nc3t
New Participant
March 17, 2021

I got the same problem. Fm latest update i can't see the content of any pdf. I'm temporarily

using Sumatra to see the files. I un-installed and intalled again acrobat reader but the matter still remains.

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
March 18, 2021

Hi there

 

We are sorry to hear that. Please try to repair the installation (Win only) and reboot the computer once and see if that works. Go to Help > Repair Installation.

 

If it still doesn't work, please try to create a new test user profile with full admin rights and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/

 

Regards

Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 23, 2021

    Thanks a lot. Followed the furnished procedure of a clean new installation I'm able again to see n work with Acrobat. All the best. Andrew


    Hi there

     

    We are happy to hear that.

     

    Feel free to contact us for any assistance required in the future.

     

    Regards

    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 17, 2021

    Hi Dirk

     

    Hope you are doing well and sorry for the trouble. As described, the screens turns to black and white dots when you click on the PDF document

     

    Please check out the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/m-p/10750278 and see if that works for you.

     

    Hope it will help

     

    Regards

    Amal

    D
    Dirk98A7Author
    New Participant
    March 17, 2021

    Thank you for your fast answer.

    It's acutally a bit blaming but this workaround fixed it in my case:

    (Win 10 Pro / AMD VGA. latest AR DC)

    - Find AcroRd32.exe on your PC

    - Open file properties

    - Enable "Compatibility Mode" for "Windows 7"

    Click "OK".

     

    I still wonder why it worked until automatic update apllied. In the linked thread, they tell the same. So it seems Adobe implemented a bug in this release.

    This still won't fix the Problem on remote-managed machines (like in most companies) where users can't change file properties.

     

    Hope this helps some others.

     

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